Senior Application Support Engineer - Java/SaaS

Senior Applications Support Engineer (Java/SaaS)

Location: AWG Support Center - 5000 Kansas Ave

Department: IT

Are you a master of troubleshooting, incident management, and system stability?

At AWG we are moving towards running our Retail operations on top-tier SaaS and

enterprise products. We are currently midway through a significant technology

modernization, transitioning from legacy COBOL-based systems to a modern,

integrated environment. As a Senior Application Support Engineer, you are a

critical technical anchor for this hybrid ecosystem. This is a support-centric

role where your primary mission is to ensure operational continuity. You will

act as a functional lead for high-priority production incidents, maintaining the

health of our evolving environment and using your Java expertise to fix, patch,

and optimize the custom integrations that keep our systems running.

Key Responsibilities

• * SaaS Ecosystem Maintenance: You will monitor the health of our integrated
• SaaS platforms, manage vendor-related issues, and ensure that our custom
• integration layers remain stable and secure.
• * Java Patching & Enhancement: When our vendor products or modernization
• efforts require customization or integration fixes, you will jump into the
• code. Deliver high-quality Java/MFT patches, bug fixes, and maintenance
• enhancements.
• * System Stability & Reliability: Proactively identify recurring pain points
• and performance bottlenecks. Use your SQL skills to analyze logs, optimize
• queries, and automate routine support tasks to prevent future system
• downtime.
• * Technical Stewardship: Review peer changes with a focus on safe deployment
• and regression testing. You are responsible for ensuring that all support
• activities maintain the integrity of our production environment.
• Technical Requirements
• * Java/Spring Proficiency: 3+ years of Java/Spring Boot experience. Your
• strength should be in navigating, debugging, and patching existing codebases,
• rather than development.
• * Integration Troubleshooting: Experience debugging, web services, and
• file-transfer processes. You should be adept at determining whether an issue
• lies within a SaaS vendor’s platform, our integration layer, or legacy
• systems.

Preferred Qualifications

• * Specialized Systems: Experience with Java batch (JBeret), IBM App Connect
• (ACE), or file-transfer software (e.g., Cleo Harmony).
• Why Join Us?
• * Be the Expert: Your role is vital. You aren't just one of many developers;
• you are the technical expert who ensures our business stays running.
• * Be at the Center of Transformation: You will be instrumental in supporting
• our Retail domain as we modernize our tech stack, gaining valuable experience
• in maintaining the bridge between legacy architecture and modern SaaS
• solutions.
• Associated Wholesale Grocers, Inc. (AWG) is the nation’s largest cooperative
• food wholesaler to independently owned supermarkets, serving 1,100 member
• companies and 3,500 locations throughout 33 states from 9 wholesale division
• support centers. Consolidated sales for AWG in 2025 were $12.2 billion. In
• addition to its cooperative wholesale operations, the company also operates
• subsidiary companies that provide certain real estate and supermarket
• development services, and pharmaceutical products. For more information,
• visit AWGinc.com [http://www.awginc.com/].

Benefits

* Medical, Dental, & Vision Insurance

* Health Savings Account

* Dependent Care Flexible Spending Account

* Paid Vacation, Holiday, and Sick Time

* 401(k) with 4% match along with 3 other contributions

* Tuition Reimbursement

* Basic & Supplemental Life and AD&D

* Employee Assistance Program

* Short-Term and Long-Term Disability

* Wellness Program

* Yearly Holiday Bonus