Partner Success Engineering Manager, Enterprise Technology Services

Enterprise Technology Services (ETS) is part of IS&T and delivers global-scale

platforms and services that keep Apple's operations secure and running. The team

manages identity, device security, and anti-abuse platforms — covering

everything from manufacturing and repairs to software updates and activations.

ETS also oversees supply chain, manufacturing, and partner integration

platforms, protecting data on more than 2.5 billion devices worldwide. When

Apple prepares for a global product launch, ETS owns the systems that ramp

factory production—managing serial numbers, network credentials, and verified

software. Are you an Engineering Manager with a passion for driving business

impact through data, who excels at turning partner relationships into high-value

analytics solutions? Do you thrive on understanding business challenges, shaping

strategic roadmaps, and connecting diverse teams to the right data capabilities?

Do you want to lead an energetic team critical to Apple's success? ETS-Insight

is looking for a Partner Success Engineering Manager who can lead and inspire a

high-performing team of engineers, build strong trust with partner leadership,

and translate complex data capabilities into tangible business outcomes in a

dynamic, high-energy environment. Your rock-solid integrity, leadership,

critical thinking, and ability to quantify business value are core competencies

here. Your strategic vision to guide partners, empower engineers, and align

technical solutions with real business problems is a key quality that makes our

team successful and fun!

DESCRIPTION

The ETS-Insight Analytics Engineering team serves Apple's global manufacturing

and operations analytics needs, providing enterprise-scale data platforms and

analytics capabilities that process petabytes of data daily. As the Partner

Success Engineering Manager, you will lead a partner-facing engineering team

that serves as the strategic bridge between our data platforms and key business

organizations—from Hardware Engineering to Operations and AppleCare. In this

role, you will focus on understanding partner workflows, shaping their short-

and long-term analytics vision, and ensuring our technical engagements directly

drive measurable business value, operational efficiency, and smarter decisions.

MINIMUM QUALIFICATIONS

Bachelor's or Master's degree in a relevant field (Business, Information

Systems, Engineering, Computer Science, Analytics, or equivalent experience). 4+

years of experience leading, managing, or building engineering, technical

solutions, or technical partner/customer success teams. 8+ years of overall

experience working across data analytics, business intelligence, technical

product management, or solutions consulting environments. Strong technical

fluency and conceptual understanding of modern data ecosystems, cloud platforms

(AWS or GCP), data warehousing, and big data architectures (e.g., Spark, Trino,

BigQuery, Iceberg). Proven track record of working with business stakeholders to

define requirements, quantify business impact (ROI), and deliver data-driven

solutions.

PREFERRED QUALIFICATIONS

Background in Partner Success Management, Technical Account Management,

Solutions Architecture leadership, or Data Product Management. Exceptional

executive communication, stakeholder management, and cross-functional leadership

skills. Experience working with manufacturing, supply chain, hardware

engineering, or operations organizations where analytics directly influences

business decisions. Ability to bring simple, logical, and business-focused

approaches to complex multi-stakeholder challenges. Demonstrated experience

establishing engagement models, partner onboarding playbooks, and self-service

analytics frameworks.