Network Engineer, , Apple Cloud Network

Apple is a place where extraordinary people gather to do their best work.

Together we create products and experiences people once couldn’t have envisioned

— and now can’t imagine living without. If you’re excited by the idea of making

an impact, joining a team where we pride ourselves in being one of the most

diverse and expansive companies in the world, a career with Apple might be your

dream job! The Core Network Services Operations team keeps Apple’s world-class

MPLS backbone network running smoothly and efficiently. We are a global

community of engineers who operate the diverse technology, protocol, and vendor

stack that interconnects all facets of Apple’s network at a scale that is second

to none. We’re seeking an enthusiastic and passionate person to join a dynamic

and exciting team within Apple’s Global Networking Services. You will be skilled

in cross-organizational collaboration, liaising with our internal teams and

external service providers to operate and maintain the network infrastructure.

In addition, you will be expected to develop and maintain clear documentation

and procedures associated with operations and known issues. This position

provides the opportunity to operate a cutting-edge, worldwide, multi-vendor

network.

DESCRIPTION

In this fast paced role, you will provide front line support for Apple’s MPLS

backbone network; its extensive DC, Edge, and Internet connectivity; and its

underlying metro and long-haul optical transport networks to address a wide

variety of business challenges. You will be comfortable in a dynamic environment

with the ability to multi-task and provide operational support to various

operational teams and implementation groups within Apple to resolve critical

network related issues. This position requires a collaborative teammate with

excellent written and verbal communication skills who will enjoy working with

others around the globe to maintain the networking infrastructure. Your

responsibilities will include working on tickets and break fixes, taking

escalations from and mentoring junior team members, developing network

automation playbooks, maintaining and upgrading existing networks to current

standards, coordinating peering expansions, and contributing to technical and

procedural documentation. In this role you will obsess over minute details and

drive operational excellence in every aspect of your work to deliver the best

possible customer experience. In addition to the required technical networking

skills, this position will also draw on strong interpersonal skills and an

individual who enjoys the dynamic nature of Apple’s environment. If you enjoy

close collaboration, open and active discussion, and following through on the

details, we think you’ll love being part of our team!

MINIMUM QUALIFICATIONS

A minimum of 3 years of network operations experience in a large scale

enterprise or service provider environment Experience evaluating and managing

outages to business critical infrastructure Ability to maintain composure and

customer-service focus in stressful and ambiguous situations Self-starter,

self-motivated, self-directed, self-sufficient Working knowledge of TCP/IP, BGP

and various IGP protocols Proficiency in macOS, Linux, and/or other variations

of UNIX operating systems Experience working in large scale network environments

with ITIL Incident, Problem, and Change Management processes

PREFERRED QUALIFICATIONS

Bachelor of Science in Computer Science or equivalent experience Cisco CCNA,

Juniper JNCIA/JNCIP, or equivalent experience Flexibility to work early morning

or late night shift patterns required Hands-on experience with Cisco, Arista,

Juniper, and/or Nokia carrier-grade routers and their respective network

operating systems is preferred Understanding of peering and/or transit networks

is a bonus Experience with configuration management and automation technologies

such as Ansible, Python, Go, etc is advantageous.