Sr AI Engineer II - Agentic AI

Joining Amex Tech means discovering and shaping your contribution to something

big. Here, you can work alongside talented tech teams and build a unique career

with the Powerful Backing of American Express. With a range of opportunities to

work with the latest technologies, and a commitment to back the broader

engineering community through open source, our mission is to power your success.

Because Amex Tech is powered by our technology, our culture, and our colleagues.

The Technology organization enables and accelerates the company’s growth

strategies, delivering global capabilities and services in support of Amex’s

customers and colleagues, while maintaining 24/7 servicing and availability to

ensure an uninterrupted, high-quality customer experience. Technology provides

the foundation for everything we do in the company while driving differentiation

through building and leveraging innovative technology and data insights.

At American Express, AI is reshaping the future of commerce and redefining the

experiences our commercial customers and card members expect. Within Amex

Technology, we are building platforms, products, and governance that enable

agentic AI systems to operate responsibly and at scale across the enterprise.

Our focus is on agentic AI development: designing intelligent, adaptive systems

that can plan, reason, and act across complex workflows with appropriate levels

of autonomy. These systems power autonomous workflows, decision support, and

customer-facing experiences—while meeting the high standards for security,

explainability, reliability, and compliance required in financial services.

We partner closely with product, design, and business teams to deliver agentic

capabilities that reduce operational friction, improve decision-making, and

transform how customers interact, transact, and grow.

The U.S. Consumer Services and Membership Digital Experiences Technology team

(USCDT) brings together foundational strategic technology capabilities in

digital experience engineering (Mobile and Web), marketing and advertising

technology, enterprise communications, travel and lifestyle, and dining

technology. It employs a ground-breaking focus with development responsibilities

for customer-facing capabilities that deepen and expand digital engagement, as

well as core technical capabilities that cut across business lines and customer

segments.

You’ll be part of the Mobile Engineering team whose mission is to be essential

in our customers’ digital lives by providing value, convenience, and delight

wherever they are. You will be responsible for leading a team of mobile

engineers building mobile applications that will be used by tens of millions of

American Express Customers around the world.

The Role

As a Senior AI Engineer II – Agentic AI, you will be a core builder responsible

for turning complex, ambiguous problems into production-grade agentic systems

that operate on real financial data, serve real customers, and meet real

regulatory requirements.

You will work end to end: shaping solutions with product and design, building

and shipping production code, and owning what you deliver after launch. The

scope of this role spans customer-facing LLM-powered features, agentic systems

that automate financial workflows, and internal AI capabilities that enable

other engineers to build with AI safely and efficiently.

This is not a research-only role. We are looking for engineers who are

comfortable operating with autonomy, exercising sound judgment, and pushing the

technical envelope within the realities of a regulated financial environment.

RESPONSIBILITIES

* Design, build, and ship LLM-powered and agentic product features that change

how customers manage their finances.

* Build agentic AI systems that reason over context, invoke tools, take real

actions, and recover gracefully from failure.

* Architect and implement production-grade RAG pipelines over sensitive

financial data, with strict requirements for correctness, auditability, and

safety.

* Contribute to shared AI infrastructure, including LLM services, agent

orchestration frameworks, and evaluation and monitoring tooling, that scales

agentic development across Amex Technology.

* Own the systems you build in production, including reliability, latency,

cost, and failure modes.

* Work closely with product and design partners; engineers in this role are

expected to think in terms of customer outcomes, not just technical

execution.

Technical Environment

We don’t hire to a narrow checklist, but candidates should be comfortable

operating in a modern, enterprise-scale environment with a strong emphasis on

agentic AI.

Core engineering stack

* Languages: Python, Go, TypeScript

* Cloud and infrastructure: AWS and/or GCP, Kubernetes

* APIs and services: REST, gRPC

* Distributed systems: event-driven architectures, including Kafka

Agentic AI and ML

* Commercial and open-source LLMs integrated into agentic workflows

* Tooling for agent orchestration, retrieval-augmented generation, vector

storage, and evaluation

* Strong schema, validation, and state management practices

AI-assisted development

* Fluency with AI-assisted and agentic development workflows for design,

implementation, testing, debugging, and refactoring

* Thoughtful use of these tools while maintaining production-quality

engineering standards

* All systems are built to meet high standards for reliability, security, and

auditability, reflecting the responsibility of deploying autonomous AI in a

financial services environment.

QUALIFICATIONS

* 8+ years of software engineering experience, including meaningful production

experience with LLMs or applied ML systems.

* A track record of shipping AI-powered or agentic systems that real users

depend on.

* Strong engineering fundamentals across backend systems, APIs, data pipelines,

and cloud infrastructure.

* Hands-on experience with modern LLM tooling and agentic patterns and

architectures.

* Fluency with AI-assisted and agentic development workflows.

* Strong sense of ownership and sound technical judgment.

* Comfort operating with ambiguity and turning it into shipped reliable

product.

* A strong product mindset and customer orientation.

Preferred Qualifications

• * Experience building agentic systems in fintech or other regulated industries.
• * Experience as a founding engineer or early technical contributor in
• high-growth environments.
• * Demonstrated ability to ship technically complex systems in regulated
• contexts that customers actively rely on.
• * Meaningful open-source contributions, particularly in AI or developer
• tooling.
• * Experience in modern application development technologies such as React,
• Kotlin, TypeScript, CircleCI, iOS/Swift, and Android
• * Depending on factors such as business unit requirements, the nature of the
• position, cost and applicable laws, American Express may provide visa
• sponsorship for certain positions.