Sr AI Engineer II - Agentic AI

Joining Amex Tech means discovering and shaping your contribution to something

big. Here, you can work alongside talented tech teams and build a unique career

with the Powerful Backing of American Express. With a range of opportunities to

work with the latest technologies, and a commitment to back the broader

engineering community through open source, our mission is to power your success.

Because Amex Tech is powered by our technology, our culture, and our colleagues.

The Technology organization enables and accelerates the company’s growth

strategies, delivering global capabilities and services in support of Amex’s

customers and colleagues, while maintaining 24/7 servicing and availability to

ensure an uninterrupted, high-quality customer experience. Technology provides

the foundation for everything we do in the company while driving differentiation

through building and leveraging innovative technology and data insights.

At American Express, AI is reshaping the future of commerce and redefining the

experiences our commercial customers and card members expect. Within Amex

Technology, we are building platforms, products, and governance that enable

agentic AI systems to operate responsibly and at scale across the enterprise.

Our focus is on agentic AI development: designing intelligent, adaptive systems

that can plan, reason, and act across complex workflows with appropriate levels

of autonomy. These systems power autonomous workflows, decision support, and

customer-facing experiences—while meeting the high standards for security,

explainability, reliability, and compliance required in financial services.

We partner closely with product, design, and business teams to deliver agentic

capabilities that reduce operational friction, improve decision-making, and

transform how customers interact, transact, and grow.

The U.S. Consumer Services and Membership Digital Experiences Technology team

(USCDT) brings together foundational strategic technology capabilities in

digital experience engineering (Mobile and Web), marketing and advertising

technology, enterprise communications, travel and lifestyle, and dining

technology. It employs a ground-breaking focus with development responsibilities

for customer-facing capabilities that deepen and expand digital engagement, as

well as core technical capabilities that cut across business lines and customer

segments.

AmericanExpress.com [http://americanexpress.com/] is a critical digital channel

for customers to enroll in American Express products, take advantage of the

benefits of membership, stay in touch with the company and self-service through

a multitude of products and applications.

The experiences we provide through the MYCA Web application play a key

differentiating role for increasing the customer satisfaction, deepening the

customer engagement and grow the revenue for the company. Our mission is to be

essential in our customers’ digital lives by providing value, convenience, and

delight.

You will be part of the Global Web Engineering team whose mission is to be

essential in our Customers’ digital lives by providing value, convenience, and

delight wherever they are. Your primary responsibilities will be to lead a team

of engineers building awesome digital web products used by tens of millions of

American Express Customers worldwide. You should enjoy solving complex technical

problems and have experience creating modern, scalable, customer-facing web

applications. A strong product mindset to influence and drive the product

roadmap and excellent delivery are key attributes for this role. You will work

in a fast-paced environment with the stability of working for a Fortune 100

company.

The Role

As a Senior AI Engineer II – Agentic AI, you will be a core builder responsible

for turning complex, ambiguous problems into production-grade agentic systems

that operate on real financial data, serve real customers, and meet real

regulatory requirements.

You will work end to end: shaping solutions with product and design, building

and shipping production code, and owning what you deliver after launch. The

scope of this role spans customer-facing LLM-powered features, agentic systems

that automate financial workflows, and internal AI capabilities that enable

other engineers to build with AI safely and efficiently.

This is not a research-only role. We are looking for engineers who are

comfortable operating with autonomy, exercising sound judgment, and pushing the

technical envelope within the realities of a regulated financial environment.

At American Express, our culture is built on a 175-year history of

innovation, shared values

[https://www.americanexpress.com/en-us/company/who-we-are/]and Leadership

Behaviors, and an unwavering commitment to back our customers, communities, and

colleagues. From delivering differentiated products to providing world-class

customer service, we operate with a strong risk mindset, ensuring we continue to

uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive

support for your holistic well-being and many opportunities to learn new skills,

develop as a leader, and grow your career. Here, your voice and ideas matter,

your work makes an impact, and together, you will help us define the future of

American Express.

We back you with benefits that support your holistic well-being so you can be

and deliver your best. This means caring for you and your loved ones' physical,

financial, and mental health, as well as providing the flexibility you need to

thrive personally and professionally:

* Competitive base salaries

* Bonus incentives

* 6% Company Match on retirement savings plan

* Free financial coaching and financial well-being support

* Comprehensive medical, dental, vision, life insurance, and disability

benefits

* Flexible working model with hybrid, onsite or virtual arrangements depending

on role and business need

* 20+ weeks paid parental leave for all parents, regardless of gender, offered

for pregnancy, adoption or surrogacy

* Free access to global on-site wellness centers staffed with nurses and

doctors (depending on location)

* Free and confidential counseling support through our Healthy Minds program

* Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site

[https://www.americanexpress.com/en-us/colleagues/benefits].

American Express is an equal opportunity employer and makes employment decisions

without regard to race, color, religion, sex, sexual orientation, gender

identity, national origin, veteran status, disability status, age, or any other

status protected by law. American Express will consider for employment all

qualified applicants, including those with arrest or conviction records, in

accordance with the requirements of applicable state and local laws, including

the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for

Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring

Ordinance. For positions covered by federal and/or state banking regulations,

American Express will comply with such regulations as it relates to the

consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and

personally. That's why we have Amex Flex, our enterprise working model that

provides greater flexibility to colleagues while ensuring we preserve the

important aspects of our unique in-person culture. Depending on role and

business needs, colleagues will either work onsite, in a hybrid model

(combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition.

Ultimately, in determining your pay, we’ll consider your location, experience,

and other job-related factors.