Sr AI Engineer I

Joining Amex Tech means discovering and shaping your contribution to something

big. Here, you can work alongside talented tech teams and build a unique career

with the Powerful Backing of American Express. With a range of opportunities to

work with the latest technologies, and a commitment to back the broader

engineering community through open source, our mission is to power your success.

Because Amex Tech is powered by our technology, our culture, and our colleagues.

The Technology organization enables and accelerates the company’s growth

strategies, delivering global capabilities and services in support of Amex’s

customers and colleagues, while maintaining 24/7 servicing and availability to

ensure an uninterrupted, high-quality customer experience. Technology provides

the foundation for everything we do in the company while driving differentiation

through building and leveraging innovative technology and data insights.

The U.S. Consumer Services and Membership Digital Experiences Technology team

(USCDT) brings together foundational strategic technology capabilities in

digital experience engineering (Mobile and Web), marketing and advertising

technology, enterprise communications, travel and lifestyle, and dining

technology. It employs a ground-breaking focus with development responsibilities

for customer-facing capabilities that deepen and expand digital engagement, as

well as core technical capabilities that cut across business lines and customer

segments.

The Personalization, Brand, and Communications Technology (PBCT) team, within

USCDT, brings together many of our targeting efforts and stitch together

multiple connections that customers have with u

At American Express, AI is reshaping the future of commerce and redefining the

experiences our commercial customers and card members expect. Within Amex

Technology, we are building platforms, products, and governance that enable

agentic AI systems to operate responsibly and at scale across the enterprise.

Our focus is on agentic AI development: designing intelligent, adaptive systems

that can plan, reason, and act across complex workflows with appropriate levels

of autonomy. These systems power autonomous workflows, decision support, and

customer-facing experiences—while meeting the high standards for security,

explainability, reliability, and compliance required in financial services.

We partner closely with product, design, and business teams to deliver agentic

capabilities that reduce operational friction, improve decision-making, and

transform how customers interact, transact, and grow.

The Role

As a Senior AI Engineer I – Agentic AI, you will be a core builder responsible

for turning complex, ambiguous problems into production-grade agentic systems

that operate on real financial data, serve real customers, and meet real

regulatory requirements.

You will work end to end: shaping solutions with product and design, building

and shipping production code, and owning what you deliver after launch. The

scope of this role spans customer-facing LLM-powered features, agentic systems

that automate financial workflows, and internal AI capabilities that enable

other engineers to build with AI safely and efficiently.

This is not a research-only role. We are looking for engineers who are

comfortable operating with autonomy, exercising sound judgment, and pushing the

technical envelope within the realities of a regulated financial environment.

At American Express, our culture is built on a 175-year history of

innovation, shared values

[https://www.americanexpress.com/en-us/company/who-we-are/]and Leadership

Behaviors, and an unwavering commitment to back our customers, communities, and

colleagues. From delivering differentiated products to providing world-class

customer service, we operate with a strong risk mindset, ensuring we continue to

uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive

support for your holistic well-being and many opportunities to learn new skills,

develop as a leader, and grow your career. Here, your voice and ideas matter,

your work makes an impact, and together, you will help us define the future of

American Express.