Software Engineer II - Global Servicing Technology

Joining Amex Tech means discovering and shaping your contribution to something

big. Here, you can work alongside talented tech teams and build a unique career

with the Powerful Backing of American Express. With a range of opportunities to

work with the latest technologies, and a commitment to back the broader

engineering community through open source, our mission is to power your success.

Because Amex Tech is powered by our technology, our culture, and our colleagues.

The Technology organization enables and accelerates the company’s growth

strategies, delivering global capabilities and services in support of Amex’s

customers and colleagues, while maintaining 24/7 servicing and availability to

ensure an uninterrupted, high-quality customer experience. Technology provides

the foundation for everything we do in the company while driving differentiation

through building and leveraging innovative technology and data insights.

The Servicing Experiences Technology (SET) organization enhances Servicing

Experiences by building smarter platforms with seamless automation and AI-driven

insights- empowering Colleagues and Customers alike.

RESPONSIBILITIES

* Analyze user stories and technical requirements, and design, develop, test,

and maintain high-quality software applications and services.

* Design, develop, and enhance application components, RESTful APIs, and

microservices while ensuring scalability, performance, and maintainability.

* Participate in technical design discussions and contribute to solution design

and architecture for assigned features and components.

* Develop clean, efficient, and well-documented code, perform unit and

integration testing, and support automation initiatives to improve software

quality.

* Participate in code reviews and contribute to maintaining engineering

standards, development best practices, and reusable components.

* Collaborate with Product Managers, Architects, QA, and cross-functional teams

to refine requirements, estimate work, and deliver features in an Agile

environment.

* Troubleshoot, debug, and resolve production issues while supporting

application reliability and continuous improvement initiatives.

* Develop a strong understanding of application architecture, business

processes, and integrations with enterprise platforms and services.

* Contribute to CI/CD automation, DevOps practices, and application monitoring

to improve development efficiency and operational stability.

* Evaluate and recommend improvements to existing solutions, tools, and

development practices to enhance application performance and developer

productivity.

* Effectively communicate technical solutions, implementation approaches, and

progress to team members and business stakeholders.

QUALIFICATIONS

* 4+ years of experience designing and developing cloud-native data engineering

solutions and scalable data pipelines.

* Experience building batch and streaming data pipelines using technologies

such as Python, PySpark, Spark, Dataproc, SQL, or equivalent distributed data

processing frameworks.

* Experience developing on Google Cloud Platform (preferred) or AWS/Azure using

services such as BigQuery, Cloud Storage, Pub/Sub, Dataproc, Cloud Functions,

Cloud Run, or equivalent cloud-native data services.

* Strong understanding of data ingestion, ETL/ELT, data transformation, data

quality, metadata management, and canonical data modeling.

* Experience integrating enterprise applications and cloud platforms using REST

APIs, event streaming, webhooks, messaging technologies, and batch data

ingestion.

* Experience working with Apache Kafka, Google Pub/Sub, or similar messaging

and event streaming platforms.

* Strong proficiency in SQL, data modeling, and working with relational and

NoSQL databases to support analytical and operational workloads.

* Familiarity with CCaaS platforms and customer interaction data, including

voice, chat, IVR, dialers, Agent Assist, STT/TTS, conversation transcripts,

interaction events, and operational metrics.

* Experience supporting enterprise analytics through BigQuery, data marts,

semantic datasets, data virtualization, or Metrics as a Service platform.

* Experience working in Agile environments with Git, CI/CD, and DevOps

practices.

* Strong analytical, troubleshooting, and problem-solving skills with excellent

communication and collaboration abilities.

* Demonstrated ownership, curiosity, and a passion for building scalable,

reliable, and reusable data platforms.

Good to Have:

* Experience with Java for developing backend services or data integration

components.

* Exposure to data virtualization, semantic data layers, customer interaction

analytics, or customer journey analytics.

* Familiarity with Generative AI, including LLMs, Retrieval-Augmented

Generation (RAG), vector databases, semantic search, or AI-enabled analytics.

* Experience with workflow orchestration tools such as Apache Airflow, Cloud

Composer, or similar scheduling platforms.

* Experience modernizing enterprise data platforms and migrating data workloads

to Google BigQuery or other cloud-native analytical environments.

* Employment eligibility to work with American Express in the United States is

required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of

innovation, shared values

[https://www.americanexpress.com/en-us/company/who-we-are/]and Leadership

Behaviors, and an unwavering commitment to back our customers, communities, and

colleagues. From delivering differentiated products to providing world-class

customer service, we operate with a strong risk mindset, ensuring we continue to

uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive

support for your holistic well-being and many opportunities to learn new skills,

develop as a leader, and grow your career. Here, your voice and ideas matter,

your work makes an impact, and together, you will help us define the future of

American Express.

We back you with benefits that support your holistic well-being so you can be

and deliver your best. This means caring for you and your loved ones' physical,

financial, and mental health, as well as providing the flexibility you need to

thrive personally and professionally:

* Competitive base salaries

* Bonus incentives

* 6% Company Match on retirement savings plan

* Free financial coaching and financial well-being support

* Comprehensive medical, dental, vision, life insurance, and disability

benefits

* Flexible working model with hybrid, onsite or virtual arrangements depending

on role and business need

* 20+ weeks paid parental leave for all parents, regardless of gender, offered

for pregnancy, adoption or surrogacy

* Free access to global on-site wellness centers staffed with nurses and

doctors (depending on location)

* Free and confidential counseling support through our Healthy Minds program

* Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site

[https://www.americanexpress.com/en-us/colleagues/benefits].

American Express is an equal opportunity employer and makes employment decisions

without regard to race, color, religion, sex, sexual orientation, gender

identity, national origin, veteran status, disability status, age, or any other

status protected by law. American Express will consider for employment all

qualified applicants, including those with arrest or conviction records, in

accordance with the requirements of applicable state and local laws, including

the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for

Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring

Ordinance. For positions covered by federal and/or state banking regulations,

American Express will comply with such regulations as it relates to the

consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and

personally. That's why we have Amex Flex, our enterprise working model that

provides greater flexibility to colleagues while ensuring we preserve the

important aspects of our unique in-person culture. Depending on role and

business needs, colleagues will either work onsite, in a hybrid model

(combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition.

Ultimately, in determining your pay, we’ll consider your location, experience,

and other job-related factors.