About the role

What will you do at American Express?

American Express Digital Labs is seeking a Senior Manager of Digital Product

Management to join our Digital Wallets team and help shape the future of digital

payments at American Express.

Amex Digital Labs’ mission is to build the future of payments and membership,

creating new value that evolves with our customers' needs and drives deeper

engagement and loyalty. We leverage emerging technologies to deliver innovations

that enhance how customers pay, travel, dine, and experience the brand.

We are looking for an experienced Senior Product Manager to own product strategy

and delivery for the ApplePay and SamsungPay digital wallet experiences. This is

a highly visible role at the intersection of payments, technology, customer

experience, and some of the world’s leading technology platforms.

RESPONSIBILITIES

What You'll Do

* Own the product strategy and roadmap for key digital wallet experiences,
setting priorities and identifying opportunities to create greater value for
our customers and the business.
* Shape the end-to-end customer experience across the digital wallet journey,
from adding and managing a Card to using it for everyday payments and
emerging commerce experiences.
* Lead product relationships with strategic technology partners, including
Apple and Samsung, shaping joint priorities and identifying opportunities to
evolve and expand our wallet experiences.
* Bring new products and capabilities from concept to market, working across
engineering, design, analytics, marketing, servicing, risk, legal,
compliance, and other teams to deliver at scale.
* Drive critical product decisions and tradeoffs, balancing customer value,
business impact, technical complexity, partner priorities, and risk.
* Lead execution across complex initiatives, navigating dependencies, removing
obstacles, managing risks, and ensuring teams remain aligned from development
through launch.
* Measure and improve product performance, using customer feedback, behavioral
data, experimentation, and market insights to identify opportunities and
continuously improve the experience.
* Build alignment and influence across the organization, communicating
recommendations, decisions, progress, and results to senior leaders and
stakeholders across American Express.
* Anticipate what’s next in digital payments, monitoring changes in technology,
customer behavior, and the competitive landscape and translating them into
opportunities for American Express.
QUALIFICATIONS

What We're Looking For

We’re looking for an accomplished product leader who is equally comfortable
thinking strategically and getting into the details required to deliver. You
bring strong product judgment, curiosity, and customer empathy, and you thrive
in environments where success depends on collaboration, influence, and
navigating complexity.
Please note we are unable to sponsor any work visas at this time.

Minimum Qualifications

* 5+ years of digital product management experience, with a track record of
successfully building and launching high-impact digital products or
experiences.
* Demonstrated product leadership, including the ability to operate in
ambiguity, structure complex problems, exercise sound judgment, and
confidently make decisions with imperfect information.
* People leadership and coaching experience, with a passion for developing
talent, providing actionable feedback, and empowering others to take
ownership.
* Strong technical fluency and experience working closely with engineering
teams, with the ability to understand technical considerations and
effectively bridge business, customer, and technology perspectives.
* Strong analytical capabilities, with experience using quantitative and
qualitative insights to diagnose problems, evaluate opportunities, and assess
product performance.
* Exceptional communication and influencing skills, with the ability to
simplify complex topics, develop compelling recommendations, and communicate
effectively with audiences ranging from working teams to senior executives.
* Experience building strong relationships across organizational boundaries,
including the ability to collaborate effectively with external technology
partners and navigate competing priorities.
* A highly customer-centric mindset, with strong instincts for what makes an
exceptional digital experience and a willingness to challenge existing
approaches when there is a better way.
* Intellectual curiosity and systems thinking, with an ability to connect
seemingly disparate customer, technology, market, and business signals and
turn them into actionable insights.
* Adaptability and a test-and-learn mindset, with a willingness to experiment,
seek feedback, learn quickly, and adjust course as new information emerges.
* Experience in digital payments, wallets, fintech, consumer technology,
platform products, or related digital ecosystems is preferred.
* Bachelor’s degree required.
Employment eligibility to work with American Express in the United States is
required as the company will not pursue visa sponsorship for these
positions.
At American Express, our culture is built on a 175-year history of
innovation, shared values
[https://www.americanexpress.com/en-us/company/who-we-are/]and Leadership
Behaviors, and an unwavering commitment to back our customers, communities, and
colleagues. From delivering differentiated products to providing world-class
customer service, we operate with a strong risk mindset, ensuring we continue to
uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive
support for your holistic well-being and many opportunities to learn new skills,
develop as a leader, and grow your career. Here, your voice and ideas matter,
your work makes an impact, and together, you will help us define the future of
American Express.
We back you with benefits that support your holistic well-being so you can be
and deliver your best. This means caring for you and your loved ones' physical,
financial, and mental health, as well as providing the flexibility you need to
thrive personally and professionally:
* Competitive base salaries
* Bonus incentives
* 6% Company Match on retirement savings plan
* Free financial coaching and financial well-being support
* Comprehensive medical, dental, vision, life insurance, and disability
benefits
* Flexible working model with hybrid, onsite or virtual arrangements depending
on role and business need
* 20+ weeks paid parental leave for all parents, regardless of gender, offered
for pregnancy, adoption or surrogacy
* Free access to global on-site wellness centers staffed with nurses and
doctors (depending on location)
* Free and confidential counseling support through our Healthy Minds program
* Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site
[https://www.americanexpress.com/en-us/colleagues/benefits].
American Express is an equal opportunity employer and makes employment decisions
without regard to race, color, religion, sex, sexual orientation, gender
identity, national origin, veteran status, disability status, age, or any other
status protected by law. American Express will consider for employment all
qualified applicants, including those with arrest or conviction records, in
accordance with the requirements of applicable state and local laws, including
the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for
Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring
Ordinance. For positions covered by federal and/or state banking regulations,
American Express will comply with such regulations as it relates to the
consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and
personally. That's why we have Amex Flex, our enterprise working model that
provides greater flexibility to colleagues while ensuring we preserve the
important aspects of our unique in-person culture. Depending on role and
business needs, colleagues will either work onsite, in a hybrid model
(combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the “Know Your Rights
[https://www.eeoc.gov/poster]” poster. If the link does not work, you may access
the poster by copying and pasting the following URL in a new browser window:
https://www.eeoc.gov/poster.
The below represents the expected salary range for this job requisition.
Ultimately, in determining your pay, we’ll consider your location, experience,
and other job-related factors.

Which skills does this role require?

Product strategyDigital paymentsProduct managementStakeholder managementTechnical fluencyData analysisCustomer experienceStrategic partnershipsProject executionRisk managementMarket insightsSystems thinkingCommunicationInfluencingAgile methodologyDigital walletsFintechApplePaySamsungPayProduct roadmapCustomer journeyEngineeringAnalyticsComplianceConsumer technologyPlatform productsTest-and-learnAmex FlexDigital labsProduct StrategyA/B Testing

Make your next move

Build a shortlist and prepare

Identify the requirements you can demonstrate, then choose examples from your work to discuss with the hiring team.

Build a focused shortlist before you applyCompare role requirements with your experience and give each application a clear reason.
Practice explaining your experience in an interviewRehearse your answers before meeting the hiring team.

Review the responsibilities and requirements before adding an opening to your shortlist.