Senior Product Manager - Amex Digital Labs

About American Express

Digital Labs

American Express Digital Labs catalyzes digital innovation across the enterprise

by originating, incubating, and scaling products and platforms that matter to

our customers’ digital lives. We combine creativity, customer centricity, and

technical excellence to reimagine how Card Members experience payments and

membership in a digital world.

As a fast-moving, entrepreneurial team, we partner with leading technology

companies and strategic partners to bring differentiated digital payment

solutions and engaging membership experiences to market.

Role Overview

We are looking for a Senior Product Manager to lead new features and products

uniquely enabled by Web3 technology on our newly released Amex Passport product.

The person in this role will create novel experiences across travel, dining, and

entertainment that drive habitual engagement with our Card Members. They will

work with the broader team to invent new offerings that strengthen connections

with our Card Members and expand the value of Amex Passport.

This Senior Product Manager will be responsible for conducting market research

to pinpoint customer needs, defining the customer experience, and owning the

core end-to-end UI/UX flows that bring new product experiences to life. They

will work cross-functionally to articulate requirements, deliver product

features, define complex architecture in partnership with technology teams, and

evolve the product backlog.

This person will also own key relationships with the transaction and data teams,

marketing, design, and other teams across American Express. They will serve as

the main point of contact for design and cross-functional partners, ensuring

that product experiences are cohesive, intuitive, and aligned with broader

business objectives.

In addition, this Senior Product Manager will work closely with AI-enabled

capabilities, including agents, to explore and develop new ways of enhancing

Card Member experiences. Experience working with AI, agents, or emerging

technologies is preferred, though a strong willingness to learn and apply these

capabilities in a product context is also valued.

At American Express, our culture is built on a 175-year history of

innovation, shared values

[https://www.americanexpress.com/en-us/company/who-we-are/]and Leadership

Behaviors, and an unwavering commitment to back our customers, communities, and

colleagues. From delivering differentiated products to providing world-class

customer service, we operate with a strong risk mindset, ensuring we continue to

uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive

support for your holistic well-being and many opportunities to learn new skills,

develop as a leader, and grow your career. Here, your voice and ideas matter,

your work makes an impact, and together, you will help us define the future of

American Express.

We back you with benefits that support your holistic well-being so you can be

and deliver your best. This means caring for you and your loved ones' physical,

financial, and mental health, as well as providing the flexibility you need to

thrive personally and professionally:

* Competitive base salaries

* Bonus incentives

* 6% Company Match on retirement savings plan

* Free financial coaching and financial well-being support

* Comprehensive medical, dental, vision, life insurance, and disability

benefits

* Flexible working model with hybrid, onsite or virtual arrangements depending

on role and business need

* 20+ weeks paid parental leave for all parents, regardless of gender, offered

for pregnancy, adoption or surrogacy

* Free access to global on-site wellness centers staffed with nurses and

doctors (depending on location)

* Free and confidential counseling support through our Healthy Minds program

* Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site

[https://www.americanexpress.com/en-us/colleagues/benefits].

American Express is an equal opportunity employer and makes employment decisions

without regard to race, color, religion, sex, sexual orientation, gender

identity, national origin, veteran status, disability status, age, or any other

status protected by law. American Express will consider for employment all

qualified applicants, including those with arrest or conviction records, in

accordance with the requirements of applicable state and local laws, including

the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for

Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring

Ordinance. For positions covered by federal and/or state banking regulations,

American Express will comply with such regulations as it relates to the

consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and

personally. That's why we have Amex Flex, our enterprise working model that

provides greater flexibility to colleagues while ensuring we preserve the

important aspects of our unique in-person culture. Depending on role and

business needs, colleagues will either work onsite, in a hybrid model

(combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition.

Ultimately, in determining your pay, we’ll consider your location, experience,

and other job-related factors.