Senior Manager-Digital Product Ops

Joining Amex Tech means discovering and shaping your contribution to something

big. Here, you can work alongside talented tech teams and build a unique career

with the Powerful Backing of American Express. With a range of opportunities to

work with the latest technologies, and a commitment to back the broader

engineering community through open source, our mission is to power your success.

Because Amex Tech is powered by our technology, our culture, and our colleagues.

The Technology organization enables and accelerates the company’s growth

strategies, delivering global capabilities and services in support of Amex’s

customers and colleagues, while maintaining 24/7 servicing and availability to

ensure an uninterrupted, high-quality customer experience. Technology provides

the foundation for everything we do in the company while driving differentiation

through building and leveraging innovative technology and data insights.

The Enterprise Data and AI organization unites the data governance, strategy,

engineering, and product teams with those responsible for AI engineering,

generative AI enablement, and automation product and engineering. This group

plays a pivotal role in leveraging data as a core driver of innovation and

integrating AI capabilities to transform products, operations, and customer

experiences. The EDAI organization also incorporates technology Research &

Development and experimentation with emerging capabilities, along with

engineering support for Amex Digital Labs. This integration ensures that

research breakthroughs seamlessly translate into business impact.

The GenAI Enablement Team partners with stakeholders to support GenAI use cases

from inception to implementation — guiding teams through council reviews, model

integration, testing, and evaluation — to ensure alignment with enterprise GenAI

strategy, governance, and the safe, compliant adoption of AI capabilities across

the organization.

As a Senior Manager of Product Enablement and G2M (Go to Market), you will join

our team that has embarked on launching GenAI products at Amex. In this role,

for driving G2M activities, ensuring appropriate governance and performance

management of exciting GenAI Solutions. We work with distributed teams in a

highly dynamic environment collaborating with product and technology leaders,

and engineers who are passionate about our journey to build and deliver

technology-powered solutions that our customers love and that works for our

business.

At American Express, our culture is built on a 175-year history of

innovation, shared values

[https://www.americanexpress.com/en-us/company/who-we-are/]and Leadership

Behaviors, and an unwavering commitment to back our customers, communities, and

colleagues. From delivering differentiated products to providing world-class

customer service, we operate with a strong risk mindset, ensuring we continue to

uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive

support for your holistic well-being and many opportunities to learn new skills,

develop as a leader, and grow your career. Here, your voice and ideas matter,

your work makes an impact, and together, you will help us define the future of

American Express.

We back you with benefits that support your holistic well-being so you can be

and deliver your best. This means caring for you and your loved ones' physical,

financial, and mental health, as well as providing the flexibility you need to

thrive personally and professionally:

* Competitive base salaries

* Bonus incentives

* 6% Company Match on retirement savings plan

* Free financial coaching and financial well-being support

* Comprehensive medical, dental, vision, life insurance, and disability

benefits

* Flexible working model with hybrid, onsite or virtual arrangements depending

on role and business need

* 20+ weeks paid parental leave for all parents, regardless of gender, offered

for pregnancy, adoption or surrogacy

* Free access to global on-site wellness centers staffed with nurses and

doctors (depending on location)

* Free and confidential counseling support through our Healthy Minds program

* Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site

[https://www.americanexpress.com/en-us/colleagues/benefits].

American Express is an equal opportunity employer and makes employment decisions

without regard to race, color, religion, sex, sexual orientation, gender

identity, national origin, veteran status, disability status, age, or any other

status protected by law. American Express will consider for employment all

qualified applicants, including those with arrest or conviction records, in

accordance with the requirements of applicable state and local laws, including

the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for

Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring

Ordinance. For positions covered by federal and/or state banking regulations,

American Express will comply with such regulations as it relates to the

consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and

personally. That's why we have Amex Flex, our enterprise working model that

provides greater flexibility to colleagues while ensuring we preserve the

important aspects of our unique in-person culture. Depending on role and

business needs, colleagues will either work onsite, in a hybrid model

(combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “Know Your Rights

[https://www.eeoc.gov/poster]” poster. If the link does not work, you may access

the poster by copying and pasting the following URL in a new browser window:

https://www.eeoc.gov/poster.

The below represents the expected salary range for this job requisition.

Ultimately, in determining your pay, we’ll consider your location, experience,

and other job-related factors.