Support Engineer V - AMZ9898385

MULTIPLE POSITIONS AVAILABLE

Employer: AMAZON.COM SERVICES LLC

Offered Position: Support Engineer V

Job Location: Seattle, Washington

Job Number: AMZ9898385

Position

Responsibilities

• Work with peers and other teams on high-severity, active support issues,
• prioritizing mitigation while investigating root-cause fixes. Provide on-call
• support and act as point of escalation for high-severity issues. Aid in the
• development and testing of operational tools and AI that improve efficiency
• through automation. Create and maintain team-specific knowledge-base articles
• and operational and training documentation. Conduct customer notification and
• workflow coordination with follow-up to maintain service level agreements.
• Deliver live streaming content to a high standard globally. Deliver reports to
• senior leadership. Assist in the training of new support staff.
• Position

Requirements

• Bachelor’s degree or foreign equivalent degree in Computer Science, Engineering,
• or a related field and two years of experience in the job offered or a related
• occupation. Employer will accept four years of experience in the job offered or
• a related occupation as equivalent to a bachelor’s degree and two years of
• experience. Must have two years of experience in the following skill(s): (1)
• scripting in modern programming languages; (2) troubleshooting and debugging
• technical systems and documenting findings; (3) agile/scrum or a related
• collaborative workflow; and (4) supporting a live streaming environment,
• including knowledge of video encoding and delivery, acquisition, codecs,
• adaptive bit rate video playback, common streaming protocols, and software
• support.
• Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority /
• Female / Disability / Veteran / Gender Identity / Sexual Orientation.
• 40 hours / week, 8:00am-5:00pm, Salary Range $121,000/year to $163,700/year.
• Amazon is a total compensation company. Dependent on the position offered,
• equity, sign-on payments, and other forms of compensation may be provided as
• part of a total compensation package, in addition to a full range of medical,
• financial, and/or other benefits. For more information, visit:
• https://www.aboutamazon.com/workplace/employee-benefits.#0000 Basic

Qualifications

• Position

Requirements

• Bachelor’s degree or foreign equivalent degree in Computer Science, Engineering,
• or a related field and two years of experience in the job offered or a related
• occupation. Employer will accept four years of experience in the job offered or
• a related occupation as equivalent to a bachelor’s degree and two years of
• experience. Must have two years of experience in the following skill(s): (1)
• scripting in modern programming languages; (2) troubleshooting and debugging
• technical systems and documenting findings; (3) agile/scrum or a related
• collaborative workflow; and (4) supporting a live streaming environment,
• including knowledge of video encoding and delivery, acquisition, codecs,
• adaptive bit rate video playback, common streaming protocols, and software
• support.#0000

Preferred Qualifications

• Please see job description and the
• position requirements above.
• Amazon is an equal opportunity employer and does not discriminate on the basis
• of protected veteran status, disability, or other legally protected status.
• Our inclusive culture empowers Amazonians to deliver the best results for our
• customers. If you have a disability and need a workplace accommodation or
• adjustment during the application and hiring process, including support for the
• interview or onboarding process, please visit
• https://amazon.jobs/content/en/how-we-hire/accommodations
• [https://amazon.jobs/content/en/how-we-hire/accommodations] for more
• information. If the country/region you’re applying in isn’t listed, please
• contact your Recruiting Partner.