Support Engineer, RIVR IT & Security

RIVR builds legged robots for real-world last-mile delivery. Our Austin site is

RIVR’s presence in the Americas and is growing quickly — including production

support coverage for the wider RIVR manufacturing operation. The RIVR IT &

Security team owns the technology behind all of it: office and manufacturing IT,

engineering and business platforms (PLM, ERP, MES), the production systems, and

information security.

We are looking for a Support Engineer based in Austin to provide on-site

technical coverage for the office and to anchor the Americas end of our globally

distributed team. This role combines hands-on support and infrastructure work

with production support: you will keep the Austin office and lab running,

provision and support hardware for a growing team, and own the Austin end of a

follow-the-sun on-call rotation — closing an 18-hour coverage window that runs

from Shanghai through Zurich to Austin.

You will work as part of a small, distributed team alongside senior engineers in

Zurich and a counterpart in Shanghai. Because the team is lean and the time

zones are wide, your coverage matters: when you are on shift, you are the person

keeping RIVR’s systems — including the production line — healthy for the

Americas hours and beyond.

Key job responsibilities

Austin office & lab IT. Keep the Austin office and lab systems running: end-user

support, networking, and local infrastructure for a growing site.

Provisioning & equipment. Image and provision laptops, desktops, and lab

hardware; manage local equipment, accessories, and ordering.

Production support coverage. Provide Americas-hours coverage for

production-critical systems, monitoring the line and responding to incidents

while Zurich and Shanghai are offline.

On-call. Own the Austin end of the distributed follow-the-sun on-call rotation,

closing the 18-hour window and handing off to Shanghai.

Operate & maintain. Run and maintain the RIVR-specific systems built by the

wider team; apply IaC-managed changes, follow runbooks, and contribute

monitoring/reliability improvements.

Local hands. Be the on-site presence for physical infrastructure work in Austin

— cabling, hardware, installs and support Amazon integration at the site with

guidance from Zurich.

A day in the life

You come online as Zurich is wrapping up and pick up on-call for the Americas.

You clear a couple of tickets from Austin staff, provision a laptop for a new

hire, and check in on the production-line monitoring while the other sites are

offline. Mid-day you apply an infrastructure change prepared by the Zurich

engineer and help set up a new lab bench. Before you log off you review

overnight alerts to hand a clean state to Shanghai. Your shift is what keeps

coverage unbroken across the 18-hour window. Basic

Qualifications

• - 2+ years of
• software development, or 2+ years of technical support experience
• - Experience scripting in modern program languages
• - Experience troubleshooting and debugging technical systems
• - Work rotating shift schedules and variable days off
• - Professional experience in IT support, systems administration, or
• infrastructure engineering, including on-site/hands-on work.
• - Solid Linux and Windows endpoint knowledge, plus networking fundamentals
• (TCP/IP, VLANs, DNS, DHCP).
• - Scripting ability (e.g. Python or Bash) and willingness to work with
• infrastructure-as-code and automation maintained by the team.
• - Comfort with hands-on hardware work: imaging, provisioning, cabling, and lab
• support.

Preferred Qualifications

• - Knowledge of web services, distributed
• systems, and web application development
• - Experience troubleshooting & maintaining hardware & software RAID
• - Experience with REST web services, XML, JSON
• - Experience in a manufacturing, hardware, or robotics environment, including
• production-floor or MES-adjacent systems.
• - Hands-on experience with AWS Cloud (compute, networking, IAM) — strongly
• preferred.
• - Exposure to monitoring/alerting tooling and structured incident response.
• - Basic information-security awareness: access management and secure handling of
• systems and data.
• - Experience supporting a fast-growing site or distributed team.
• Amazon is an equal opportunity employer and does not discriminate on the basis
• of protected veteran status, disability, or other legally protected status.
• Our inclusive culture empowers Amazonians to deliver the best results for our
• customers. If you have a disability and need a workplace accommodation or
• adjustment during the application and hiring process, including support for the
• interview or onboarding process, please visit
• https://amazon.jobs/content/en/how-we-hire/accommodations
• [https://amazon.jobs/content/en/how-we-hire/accommodations] for more
• information. If the country/region you’re applying in isn’t listed, please
• contact your Recruiting Partner.
• The base salary range for this position is listed below. Your Amazon package
• will include sign-on payments and restricted stock units (RSUs). Final
• compensation will be determined based on factors including experience,
• qualifications, and location. Amazon also offers comprehensive benefits
• including health insurance (medical, dental, vision, prescription, Basic Life &
• AD&D insurance and option for Supplemental life plans, EAP, Mental Health
• Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy
• Reimbursement coverage), 401(k) matching, paid time off, and parental leave.
• Learn more about our benefits at https://amazon.jobs/en/benefits
• [https://amazon.jobs/en/benefits].
• USA, TX, AUSTIN - 74,700.00 - 130,700.00 USD annually