Principal Product Manager - Technical, End User Experience, Amazon WorkSpaces

As part of the AWS Applied AI Solutions organization, our vision is to provide

business applications leveraging Amazon's unique experience and expertise, that

are used by millions of companies worldwide to manage day-to-day operations. We

will accomplish this by accelerating our customers' success through delivery of

intuitive and differentiated technology solutions which solve enduring business

challenges. We blend vision with curiosity and Amazon's real-world experience to

build opinionated, turnkey solutions. Where customers prefer to buy over build,

we become their trusted partner with solutions that are no-brainers to buy and

easy to use.

We are looking for a Principal Product Manager to own End-User Experience across

the Agentic WorkSpaces portfolio.

The Agentic WorkSpaces organization envisions a world where people, teams, and

AI collaborate securely from anywhere to create unprecedented value for every

organization. We build lovable products that empower every business to unlock

the full potential of human-AI teamwork, driving smarter decisions, greater

creativity, more value, and faster innovation with confidence. This vision is

realized through the agentic WorkSpace — a secure, managed environment

purpose-built for human-AI collaboration at enterprise scale, where people and

AI agents work side by side to deliver results neither could achieve alone.

This is a strategic, portfolio-level role focused on defining how people and AI

agents experience, interact with, and derive value from our products. You will

establish the end-user experience strategy, principles, and measurable bar

across a set of products that span today's human-centered virtual desktop

experiences, emerging in-product agentic assistance, and future fully agentic

workloads. You will define the experience paradigms for agentic WorkSpaces

across the full spectrum of use cases: human workloads, in-app agents that

assist people in completing work, and headless or autonomous agentic workloads

that operate on behalf of users or businesses. You will ensure that agentic

interfaces are cohesive across the portfolio, that product teams are building

from a common set of tenets and guidelines, and that the human experience

becomes richer and simpler as AI capabilities expand rather than more fragmented

or complex.

Key job responsibilities

In this role, you will

• develop a deep understanding of our end-user personas,
• their work patterns, and the industry contexts in which they operate. You will
• clarify how the needs of a call center agent differ from those of an engineer,
• how a financial advisor's workflow differs from a contractor's, and how
• autonomous AI agents introduce entirely new experience requirements. You will
• identify the patterns that cut across personas and industries, distinguish them
• from requirements that are truly unique, and translate those insights into
• product direction that individual teams can adopt and execute. You will partner
• closely with engineering, design, product, go-to-market, and product marketing
• to shape roadmaps, influence product decisions, and ensure that end-user
• experience is treated as a strategic differentiator across the organization. You
• will also own the KPIs that define whether we are delivering a world-class
• end-user experience. You will establish the right measures of usability,
• adoption, productivity, agent effectiveness, user trust, task completion, and
• business value. You will identify where our products fall short, raise the bar
• across teams, and drive the changes needed to close those gaps.
• The ideal candidate is both strategic and deeply customer obsessed. They are
• curious about how people work, how AI agents will change work, and how
• enterprise products must evolve as human and agentic workflows converge. They
• can move comfortably from customer conversations to product principles, from
• ambiguous future-state thinking to near-term execution, and from portfolio-level
• strategy to the details that determine whether a product feels intuitive,
• trustworthy, and indispensable. This is an opportunity to define the end-user
• experience for a new category of enterprise product: one where humans and AI
• agents collaborate securely at scale. The person in this role will help shape
• not just individual features, but the experience model, product bar, and
• operating principles that guide Agentic WorkSpaces as the portfolio evolves.

About the team

ABOUT AWS:

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred

qualifications and skills listed in the job description, we encourage candidates

to apply. If your career is just starting, hasn’t followed a traditional path,

or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted

cloud platform. We pioneered cloud computing and never stopped innovating —

that’s why customers from the most successful startups to Global 500 companies

trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the

expense of sacrifices at home, which is why flexible work hours and arrangements

are part of our culture. When we feel supported in the workplace and at home,

there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led

affinity groups foster a culture of inclusion that empower us to be proud of our

differences. Ongoing events and learning experiences, including our

Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to

never stop embracing our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s

Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and

other career-advancing resources here to help you develop into a better-rounded

professional.

Basic

Qualifications

• - 7+ years of working as a Technical Product Manager
• experience
• - 5+ years of technical (software development, network development, IT, other
• related) experience
• - Experience delivering large-scale SaaS, PaaS or LaaS products where you are
• responsible for the full product lifecycle, from concept through GTM (go to
• market)

Preferred Qualifications

• - Experience working directly with engineering
• teams
• - Experience in project or program management
• Amazon is an equal opportunity employer and does not discriminate on the basis
• of protected veteran status, disability, or other legally protected status.
• Our inclusive culture empowers Amazonians to deliver the best results for our
• customers. If you have a disability and need a workplace accommodation or
• adjustment during the application and hiring process, including support for the
• interview or onboarding process, please visit
• https://amazon.jobs/content/en/how-we-hire/accommodations
• [https://amazon.jobs/content/en/how-we-hire/accommodations] for more
• information. If the country/region you’re applying in isn’t listed, please
• contact your Recruiting Partner.
• The base salary range for this position is listed below. Your Amazon package
• will include sign-on payments and restricted stock units (RSUs). Final
• compensation will be determined based on factors including experience,
• qualifications, and location. Amazon also offers comprehensive benefits
• including health insurance (medical, dental, vision, prescription, Basic Life &
• AD&D insurance and option for Supplemental life plans, EAP, Mental Health
• Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy
• Reimbursement coverage), 401(k) matching, paid time off, and parental leave.
• Learn more about our benefits at https://amazon.jobs/en/benefits
• [https://amazon.jobs/en/benefits].
• USA, WA, Seattle - 181,100.00 - 245,000.00 USD annually