ITS Support Engineer I

Are you passionate about solving technical challenges and helping people? Do you

thrive in a dynamic, high-impact environment?

Join Amazon's IT Services team as an ITS Support Engineer and be part of the

engine that powers Amazon’s seamless operations. We're seeking customer-focused,

innovative problem-solvers who excel in a fast-paced, collaborative environment.

As a part of our IT Services team, you'll have the opportunity to make a direct

impact on Amazon's corporate global workforce, making sure their laptops,

servers, and websites work seamlessly so they can build the technology that

businesses worldwide rely on.

As an ITS Support Engineer, you'll be the go-to knowledge expert for Amazon's

corporate employees’, providing seamless end-to-end services and friction-less

on-site technical support ensuring productivity remains secure and

uninterrupted. Amazon’s ITS Support Engineers are dedicated, dependable and

customer focused, owning the overall IT experience. They guarantee our employees

have the tools and resources they need to be successful, innovative and

efficient.

ITS Support Engineers have an advanced understanding of IT standards, systems

and equipment deployed throughout Amazon. They can work independently or

collaborate with partner teams and contractors managing projects while

maintaining a high level of productivity to meet goals. Quickly adapting to new

processes and procedures, they act as a mentor and main partner for escalations

within the team.

Your day will be filled with exciting challenges and opportunities to showcase

your technical expertise. You’ll engage with Amazonians across various teams,

owning and recognizing their unique IT needs and provide personalized

high-quality support. You'll be a trusted advisor, a problem-solver, taking

initiative to diagnose, troubleshoot and resolve a wide variety of specialized

hardware and software issues implementing successful solutions. Our Engineers

guide and empower technical and non-technical Amazonians through the

ever-evolving digital landscape implementing solutions that fit their needs.

Key job responsibilities

- Deliver on-site, high quality, hands-on support diagnosing, troubleshooting

and resolving issues successfully, evaluating log files to determine the health

of systems, software and hardware

- Assist with activities to triage and escalate system or network outages to

reduce downtime

- Understand and execute change management activities in a high availability

environment

- Participate with partner teams and vendors on continuous improvement projects,

defining requirements and managing execution to deliver operational excellence

and value

- Effectively manage and oversee IT asset inventories

- Participate in hiring efforts, training and developing peers and new team

members as a mentor, seeking and leveraging diverse perspectives in all

activities

- Continuously expand skills, learning the latest technologies and maintaining

knowledge of IT policies to provide technically accurate solutions

- Occasional travel required based on the needs of the business

- Participate in 24/7 on-call duty required for isolated high-severity

incidents, serving as escalation point outside regular hours

A day in the life

If you are not sure that every qualification on the list above describes you

exactly, we’d still love to hear from you! At Amazon, we value people with

unique backgrounds, experiences, and skill-sets. If you’re passionate about this

role and want to make an impact on a global scale, please apply!

Amazon offers a full range of benefits that support you and eligible family

members, including domestic partners and their children.

Benefits

can vary by

location, the number of regularly scheduled hours you work, length of

employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include:

Medical, Dental, and Vision Coverage

Maternity and Parental Leave Options

Paid Time Off (PTO)

401(k) Plan

Learn more about our benefits here:

https://www.amazon.jobs/en/benefits/us-benefits-and-stock

[https://www.amazon.jobs/en/benefits/us-benefits-and-stock]

About the team

Our IT Services team is a dynamic and diverse group of passionate

problem-solvers who thrive on challenges and continuously push the boundaries of

innovation. We foster an inclusive and collaborative environment where every

voice is heard, and every idea is valued. Join us and be part of a team that

truly makes a difference in the lives of Amazonians worldwide.

Inclusive Team Culture: Here at Amazon, it's in our nature to learn and be

curious. Our employee-led affinity groups foster a culture of inclusion that

empower us to be proud of our differences. Ongoing events and learning

experiences, including our Conversations on Race and Ethnicity (CORE) and

AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth: We're continuously raising our performance bar as

we strive to become Earth's Best Employer. We embrace curiosity and continuous

learning, empowering you to grow both personally and professionally through

mentorship, knowledge-sharing, and career-advancing resources, helping you

develop into a better-rounded professional.

If you're ready to join a team of passionate problem-solvers and make a real

impact, apply now to become an ITS Support Engineer at Amazon! Basic

Qualifications

• - 1+ years of Windows Server technologies: AD, DFS, Print
• Services, SCCM experience
• - 2+ years of troubleshooting in a multi-user high availability environment
• experience
• - 2+ years of PC repair, troubleshooting, deployment and liquidation experience
• - 1+ years of IT client, server, and network service delivery experience
• - 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP)
• experience
• - 2+ years of corporate setting Windows, Mac or Linux Operating systems support
• experience
• - 2+ years of supporting and maintaining a corporate network environment
• experience
• - High school or equivalent diploma
• - Travel up to 15% of the time

Preferred Qualifications

• - 2+ years of computer
• networking experience
• - Experience supporting video conference and teleconference equipment
• - Experience with Active Directory, or experience deploying, managing, and
• optimizing Microsoft Windows Server
• - Ability to write simple scripts in an administrative language
• - Proven ability to develop clear, concise change management and standard
• operating procedure (SOP) documentation
• Amazon is an equal opportunity employer and does not discriminate on the basis
• of protected veteran status, disability, or other legally protected status.
• Our inclusive culture empowers Amazonians to deliver the best results for our
• customers. If you have a disability and need a workplace accommodation or
• adjustment during the application and hiring process, including support for the
• interview or onboarding process, please visit
• https://amazon.jobs/content/en/how-we-hire/accommodations
• [https://amazon.jobs/content/en/how-we-hire/accommodations] for more
• information. If the country/region you’re applying in isn’t listed, please
• contact your Recruiting Partner.
• The base salary range for this position is listed below. Your Amazon package
• will include sign-on payments and restricted stock units (RSUs). Final
• compensation will be determined based on factors including experience,
• qualifications, and location. Amazon also offers comprehensive benefits
• including health insurance (medical, dental, vision, prescription, Basic Life &
• AD&D insurance and option for Supplemental life plans, EAP, Mental Health
• Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy
• Reimbursement coverage), 401(k) matching, paid time off, and parental leave.
• Learn more about our benefits at https://amazon.jobs/en/benefits
• [https://amazon.jobs/en/benefits].
• USA, TN, Nashville - 23.00 - 40.00 USD hourly