IT Support Engineer I, OTS

About OTS

Operations is at the heart of Amazon’s business. We are known for our speed,

accuracy, and exceptional service. Our buildings deliver tens of thousands of

products to hundreds of countries worldwide, every day. OTS provides nonstop

global IT support to Amazon Operations as a vital piece to the puzzle. We are

looking for self-motivated individuals to take on new challenges and motivate

teams in fostering solutions to the hurdles we face. Together, we take ownership

for what we do — whether supporting IT infrastructure, developing new technology

in-house, launching a new Amazon Operations facility, or delighting our

customers by delivering packages directly to them.

About The Role

As an IT Support Engineer I, you will use your knowledge and specialized skills

to implement technical solutions and provide high quality support for computer

hardware, operating systems, or enterprise application software across sites in

a defined geographical area. You are able to determine when it is appropriate to

deviate from a standard practice to accomplish the desired result. You can

troubleshoot and solve straightforward problems that do not have defined SOPs.

What Do We Offer?

Amazon offers competitive compensation packages including comprehensive

healthcare benefits starting on Day 1, matching 401(k) program, and up to 20

weeks of paid parental leave. But wait there’s more: we are a casual dress code

at each of our locations (jeans, t-shirts, safety shoes and at times a neon

safety vest will be your daily outfit).

Key job responsibilities

- Network engineering and troubleshooting, data cabling and systems

administration in a variety of software and hardware environments.

- Ensuring infrastructure networking and computing systems remain available

during production hours.

- Interacting with management and staff to provide analytical and technical

assistance for continuous improvement of IT solutions.

- Managing local technical projects.

- Maintaining or creating policies, procedures, and processes.

- Identifying root-causes of operational issues and process inefficiencies.

- Supporting customers from multiple buildings in the area, as well as remote

customers.

- Traveling within your local or regional area to support our customers. Basic

Qualifications

• - 1+ years of Windows Server technologies: AD, DFS, Print
• Services, SCCM experience
• - 2+ years of troubleshooting in a multi-user high availability environment
• experience
• - 2+ years of PC repair, troubleshooting, deployment and liquidation experience
• - 1+ years of IT client, server, and network service delivery experience
• - 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP)
• experience
• - 2+ years of corporate setting Windows, Mac or Linux Operating systems support
• experience
• - 2+ years of supporting and maintaining a corporate network environment
• experience
• - High school or equivalent diploma
• - Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and
• frequently push, pull, squat, bend, and reach

Preferred Qualifications

• - 2+
• years of computer networking experience
• - Experience supporting video conference and teleconference equipment
• Amazon is an equal opportunity employer and does not discriminate on the basis
• of protected veteran status, disability, or other legally protected status.
• Our inclusive culture empowers Amazonians to deliver the best results for our
• customers. If you have a disability and need a workplace accommodation or
• adjustment during the application and hiring process, including support for the
• interview or onboarding process, please visit
• https://amazon.jobs/content/en/how-we-hire/accommodations
• [https://amazon.jobs/content/en/how-we-hire/accommodations] for more
• information. If the country/region you’re applying in isn’t listed, please
• contact your Recruiting Partner.