About the role

What will you do at Amazon?

Operations is at the heart of Amazon’s business. We are known for our speed,

accuracy, and exceptional service. Our buildings deliver tens of thousands of

products to hundreds of countries worldwide, every day. Operations Technology

Solutions provides nonstop global IT support to Amazon Operations as a vital

piece to the puzzle. We are looking for self-motivated individuals to take on

new challenges and motivate teams in fostering solutions to the hurdles we face.

Together, we take ownership for what we do — whether supporting IT

infrastructure, developing new technology inhouse, launching a new Amazon

Operations facility, or delighting our customers by delivering packages directly

to them.

About The Role

As an IT Support Engineer I, you will use your knowledge and specialized skills

to implement technical solutions and provide high quality support for computer

hardware, operating systems, or enterprise application software across sites in

a defined geographical area. You are able to determine when it is appropriate to

deviate from a standard practice to accomplish the desired result. You can

troubleshoot and solve straightforward problems that do not have defined SOPs.

What Do We Offer?

Amazon offers competitive compensation packages including comprehensive

healthcare benefits starting on Day 1, matching 401(k) program, and up to 20

weeks of paid parental leave. But wait there’s more: we are a casual dress code

at each of our locations (jeans, t-shirts, safety shoes and at times a neon

safety vest will be your daily outfit).

Key job responsibilities

Job Duties include, but are not limited to:

- Network engineering and troubleshooting, data cabling and systems

administration in a variety of software and hardware environments.

- Ensuring infrastructure networking and computing systems remain available

during production hours.

- Interacting with management and staff to provide analytical and technical

assistance for continuous improvement of IT solutions.

- Managing local technical projects.

- Maintaining or creating policies, procedures, and processes.

- Identifying root-causes of operational issues and process inefficiencies.

- Moving up to 49lbs as well as standing and walking during shifts lasting up to

12 hours.

- Supporting customers from multiple buildings in the area, as well as remote

customers.

- Traveling within your local or regional area to support our customers. Basic

Qualifications

- High school or equivalent diploma
- 2+ years of professional experience
- Bachelor's degree or equivalent, or experience in one or more IT related
fields including networking, Linux administration, Microsoft administration,
and/or Cisco network configuration and management
- 2+ years of troubleshooting in a multi-user high availability environment
experience
- 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP)
experience
- 2+ years of PC repair, troubleshooting, deployment and liquidation experience
- 1+ years of IT client, server, and network service delivery experience
- Possess and maintain a current, valid Driver License

Preferred Qualifications

- Bachelor's degree in Computer Science, Information Technology, or a related
field
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware
(installation), AWS, or other industry relevant certifications
- Experience in data center design, construction, operations, or facility
maintenance
- Experience communicating complex ideas to technical and non-technical
audiences
- Experience managing multiple projects and priorities across teams in a
fast-paced, deadline-driven environment
- Experience with written and verbal communication and presentation
- Experience working independently with minimal supervision
Amazon is an equal opportunity employer and does not discriminate on the basis
of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our
customers. If you have a disability and need a workplace accommodation or
adjustment during the application and hiring process, including support for the
interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations
[https://amazon.jobs/content/en/how-we-hire/accommodations] for more
information. If the country/region you’re applying in isn’t listed, please
contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package
will include sign-on payments and restricted stock units (RSUs). Final
compensation will be determined based on factors including experience,
qualifications, and location. Amazon also offers comprehensive benefits
including health insurance (medical, dental, vision, prescription, Basic Life &
AD&D insurance and option for Supplemental life plans, EAP, Mental Health
Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy
Reimbursement coverage), 401(k) matching, paid time off, and parental leave.
Learn more about our benefits at https://amazon.jobs/en/benefits
[https://amazon.jobs/en/benefits].
USA, TN, Memphis - 25.00 - 41.00 USD hourly

Which skills does this role require?

Network EngineeringSystems AdministrationTroubleshootingLinux AdministrationMicrosoft AdministrationCisco Network ConfigurationPC RepairData CablingDNSDHCPSSLOSI ModelTCP/IPProject ManagementRoot Cause AnalysisTechnical SupportIT SupportCompTIA A+CompTIA Network+Hardware DeploymentInfrastructureEnterprise Software

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