IT Support Engineer I, IT Support

As an ITS Support Engineer, you'll be the go-to knowledge expert for Amazon's

corporate employees’, providing seamless end-to-end services and frictionless

on-site technical support ensuring productivity remains secure and

uninterrupted. Amazon’s ITS Support Engineers are dedicated, dependable and

customer focused, owning the overall IT experience. They guarantee our employees

have the tools and resources they need to be successful, innovative and

efficient.

ITS Support Engineers have an advanced understanding of IT standards, systems

and equipment deployed throughout Amazon. They can work independently or

collaborate with partner teams and contractors managing projects while

maintaining a high level of productivity to meet goals. Quickly adapting to new

processes and procedures, they act as a mentor and main partner for escalations

within the team.

Your day will be filled with exciting challenges and opportunities to showcase

your technical expertise. You’ll engage with Amazonians across various teams,

owning and recognizing their unique IT needs and provide personalized

high-quality support. You'll be a trusted advisor, a problem-solver, taking

initiative to diagnose, troubleshoot and resolve a wide variety of specialized

hardware and software issues implementing successful solutions. Our Engineers

guide and empower technical and non-technical Amazonians through the

ever-evolving digital landscape implementing solutions that fit their needs.

Key job responsibilities

Deliver on-site, high quality, hands-on support diagnosing, troubleshooting and

resolving issues successfully, evaluating log files to determine the health of

systems, software and hardware

Provide on-call support for high severity incidents and act as an escalation

point of contact for team

Assist with activities to triage and escalate system or network outages to

reduce downtime

Understand and execute change management activities in a high availability

environment

Participate with partner teams and vendors on continuous improvement projects,

defining requirements and managing execution to deliver operational excellence

and value

Effectively manage and oversee IT asset inventories

Participate in hiring efforts, training and developing peers and new team

members as a mentor, seeking and leveraging diverse perspectives in all

activities

Continuously expand skills, learning the latest technologies and maintaining

knowledge of IT policies to provide technically accurate solutions

A day in the life

If you are not sure that every qualification on the list above describes you

exactly, we’d still love to hear from you! At Amazon, we value people with

unique backgrounds, experiences, and skill-sets. If you’re passionate about this

role and want to make an impact on a global scale, please apply!

Amazon offers a full range of benefits that support you and eligible family

members, including domestic partners and their children.

Benefits

can vary by

location, the number of regularly scheduled hours you work, length of

employment, and job status such as seasonal or temporary employment.

About the team

Our IT Services team is a dynamic and diverse group of passionate

problem-solvers who thrive on challenges and continuously push the boundaries of

innovation. We foster an inclusive and collaborative environment where every

voice is heard, and every idea is valued. Join us and be part of a team that

truly makes a difference in the lives of Amazonians worldwide.

Inclusive Team Culture: Here at Amazon, it's in our nature to learn and be

curious. Our employee-led affinity groups foster a culture of inclusion that

empower us to be proud of our differences. Ongoing events and learning

experiences inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth: We're continuously raising our performance bar as

we strive to become Earth's Best Employer. We embrace curiosity and continuous

learning, empowering you to grow both personally and professionally through

mentorship, knowledge-sharing, and career-advancing resources, helping you

develop into a better-rounded professional.

If you're ready to join a team of passionate problem-solvers and make a real

impact, apply now to become an ITS Support Engineer at Amazon! Basic

Qualifications

• - High school diploma or equivalent
• - Experience working in a customer-facing role
• - 2+ years of corporate setting Windows, Mac or Linux Operating systems support
• experience
• - 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP)
• experience
• - 2+ years of troubleshooting in a multi-user high availability environment
• experience
• - 2+ years of PC repair, troubleshooting, deployment and liquidation experience
• - Work a flexible schedule/shift/work area, including weekends, nights, and/or
• holidays
• - Speak, write, and read fluently in English, and have the ability to take
• direction in English
• - Bachelor's degree or equivalent

Preferred Qualifications

• - Bachelor's degree
• in Computer Science, Information Technology, or a related field
• - CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware
• (installation), AWS, or other industry relevant certifications
• - Experience in technical support, or experience deploying, managing, and
• optimizing Microsoft Windows Server and experience with Active Directory
• - Experience supporting video conference and teleconference equipment
• - Experience that includes strong analytical skills, attention to detail, and
• effective communication abilities
• - Ability to write simple scripts in an administrative language
• - Proven ability to develop clear, concise change management and standard
• operating procedure (SOP) documentation
• Amazon is an equal opportunity employer and does not discriminate on the basis
• of protected veteran status, disability, or other legally protected status.
• Our inclusive culture empowers Amazonians to deliver the best results for our
• customers. If you have a disability and need a workplace accommodation or
• adjustment during the application and hiring process, including support for the
• interview or onboarding process, please visit
• https://amazon.jobs/content/en/how-we-hire/accommodations
• [https://amazon.jobs/content/en/how-we-hire/accommodations] for more
• information. If the country/region you’re applying in isn’t listed, please
• contact your Recruiting Partner.
• The base salary range for this position is listed below. Your Amazon package
• will include sign-on payments and restricted stock units (RSUs). Final
• compensation will be determined based on factors including experience,
• qualifications, and location. Amazon also offers comprehensive benefits
• including health insurance (medical, dental, vision, prescription, Basic Life &
• AD&D insurance and option for Supplemental life plans, EAP, Mental Health
• Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy
• Reimbursement coverage), 401(k) matching, paid time off, and parental leave.
• Learn more about our benefits at https://amazon.jobs/en/benefits
• [https://amazon.jobs/en/benefits].
• USA, WA, Seattle - 25.00 - 41.00 USD hourly