About the role

What will you do at Amazon?

Amazon.com is seeking a Dev Ops Engineer to join a Fulfillment Optimization

teams that helps to promise, plan and execute the delivery of millions of

packages to customers worldwide faster and cheaper each day, while providing

extraordinary customer experience from the website to doorstep delivery. Our

systems handle million of requests per second and make business recommendations

that impacts billions of dollars each year. With rapid expansion into new

geographies, increasing complexity of the transportation network and expanding

selection of products, the Fulfillment Optimization team builds solutions that

scale and propel the business best in class technology innovations

We are looking for passionate, hard-working, and talented Engineers who have

experience supporting innovative, mission critical, high volume applications.

You will have an enormous opportunity to work within multiple systems

researching and identifying the common issues, and driving the teams towards

resolution to have a positive impact on customer experience. This team provides

24x7 oncall support on a rotation basis schedule among the team members. Your

solutions will impact our customers directly! This job requires you to hit the

ground running and your ability to learn quickly and work on disparate and

overlapping tasks will define your success.

The ideal candidate must be detail oriented, have superior verbal and written

communication skills, strong organizational skills, able to juggle multiple

tasks at once, able to work independently and can maintain professionalism under

pressure. You must be able to identify problems before they happen and implement

solutions that detect and prevent outages. Your ability to accurately prioritize

projects, make sound judgments, work to improve the customer experience, and get

the right things done would have direct impact on Amazon Supply Chain

Optimization and Fulfillment network efficiency.

Key job responsibilities

As a DevOps Engineer, you will/may:

* Troubleshoot documented issues and determine root cause.

* Manage trouble tickets through to resolution or escalation using existing

documentation, procedures, and tools.

* Use technology to monitor security vulnerabilities and eliminate risks.

* Eliminate repeated tasks through GenAI Automation.

* Dive deeply into technical details, diagnose, and reproduce straightforward

issues with Amazon technology products (e.g., services, tools, data solutions,

etc.)

* Experience working in an Agile environment using the Scrum methodology

About the team

The Fulfillment Optimization (FO) Support team plays a crucial role in Amazon's

supply chain operations. We invent and deliver software, and data science

solutions that facilitate Customer Promise Speed, Order Planning and

Fulfillment.

FO DevOps team leverages data, process improvement, and innovative technologies

to provide comprehensive engineering excellence services/solutions across FO’s

product portfolios. The team is responsible for FO Services as front-line

support, and plays a central role to organization’s success. Basic

Qualifications

- 4+ years of software development, or 4+ years of technical
support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
- Experience in agile/scrum or related collaborative workflow
- Experience troubleshooting and documenting findings

Preferred Qualifications

- Knowledge of distributed applications/enterprise applications
- Knowledge of UNIX/Linux operating system
- Experience analyzing and troubleshooting RESTful web API calls
Amazon is an equal opportunity employer and does not discriminate on the basis
of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our
customers. If you have a disability and need a workplace accommodation or
adjustment during the application and hiring process, including support for the
interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations
[https://amazon.jobs/content/en/how-we-hire/accommodations] for more
information. If the country/region you’re applying in isn’t listed, please
contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package
will include sign-on payments and restricted stock units (RSUs). Final
compensation will be determined based on factors including experience,
qualifications, and location. Amazon also offers comprehensive benefits
including health insurance (medical, dental, vision, prescription, Basic Life &
AD&D insurance and option for Supplemental life plans, EAP, Mental Health
Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy
Reimbursement coverage), 401(k) matching, paid time off, and parental leave.
Learn more about our benefits at https://amazon.jobs/en/benefits
[https://amazon.jobs/en/benefits].
USA, TX, Austin - 90,400.00 - 158,200.00 USD annually

Which skills does this role require?

DevOpsSoftware developmentTechnical supportScriptingDebuggingAgileScrumRESTful web APIsGenAI automationMonitoringSecurityGenAIAutomationSupply chainFulfillmentRoot cause analysisData scienceCloud servicesInfrastructureSystem reliabilityIncident managementREST APIsLLMs

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