Systems Engineer III

Job Purpose:

The Systems Engineer III supports Network Operations by deploying,

administering, and improving the systems infrastructure that enables reliable

monitoring, management, automation, and support of enterprise network services.

This role provides advanced technical support for physical, virtual, and

cloud-based platforms used by Network Operations, including operating systems,

server hardware, virtualization, storage connectivity, authentication,

monitoring tools, and operational applications. The position supports 24x7x365

operational readiness, escalated incident response, project delivery,

documentation, and mentoring of technical team members.

Essential Functions:

* Deploy, maintain, and support server, virtualization, storage, and operating

system platforms that host Network Operations tools and services.

* Administer systems supporting monitoring, alerting, logging, authentication,

automation, inventory, configuration management, and network device

management workflows.

* Provide advanced troubleshooting and escalation support for system issues

affecting network visibility, service availability, tool performance, and

operational response.

* Manage lifecycle activities including installation, patching, upgrades,

access administration, backup validation, capacity review, hardware refresh,

and platform retirement.

* Design, configure, test, and implement infrastructure changes that support

Network Operations projects, service improvements, and operational

resiliency.

* Develop and maintain procedures, runbooks, diagrams, and support

documentation for repeatable Network Operations processes.

* Collaborate with network engineering, security, database, application,

vendor, and operations teams to resolve incidents and deliver

cross-functional infrastructure projects.

* Identify opportunities to improve reliability, observability, automation, and

operational efficiency across network-facing systems and support platforms.

Education:

Four years of College resulting in a Bachelor's Degree or equivalent

Certifications, Accreditations, Licenses:

* ITIL Foundations

* Network+ certification

* Microsoft

* Linux

* VMware

* cloud

* security

* monitoring

* automation certifications are preferred where aligned to Network Operations

platforms and responsibilities

Relevant Work Experience:

* Requires 5+ years of experience supporting enterprise systems in an

operations-focused environment, preferably with direct exposure to Network

Operations, network monitoring, infrastructure automation, or service

assurance platforms.

* Experience should include administration of Windows and Linux servers,

virtualization platforms, storage integrations, patching, system hardening,

incident troubleshooting, and support for mission-critical operational

applications.

Special Knowledge, Skills and Abilities:

* Strong knowledge of Windows and Linux server administration in enterprise

operational environments.

* Working knowledge of virtualization, storage, backup, patching,

identity/access management, DNS, NTP, certificates, and system security

practices.

* Solid understanding of Ethernet and IP networking fundamentals, including

VLANs, subnetting, routing concepts, DNS, DHCP, TCP/UDP, firewall

interactions, and basic packet-level troubleshooting.

* Familiarity with Network Operations tools and workflows, including

monitoring, alerting, logging, event correlation, inventory, configuration

management, and network device support platforms.

* Ability to troubleshoot complex issues across systems, network connectivity,

applications, databases, and vendor-supported platforms.

* Experience using Ansible or similar automation platforms to support DevOps

functions, including configuration management, repeatable deployments, patch

orchestration, validation checks, and operational runbook automation.

* Ability to leverage AI-assisted tools to improve DevOps and operations

workflows, including script development, documentation, log review, incident

analysis, knowledge management, and process optimization while applying

appropriate validation and governance.

* Experience with scripting, automation, reporting, or configuration management

tools used to improve operational consistency and reduce manual work.

* Ability to create clear technical documentation, runbooks, implementation

plans, validation steps, and operational handoff materials.

* Strong collaboration skills with network engineering, operations, security,

application, database, and vendor teams.

* Ability to organize work, prioritize incidents and projects, mentor peers,

and communicate technical risks and recommendations clearly.

Supervisory Responsibility:

* This position does not have any supervisory responsibilities