About the role

What will you do at Akamai Technologies?

Job Title: Cloud Support Engineer II

Work Location: 145 Broadway, Cambridge, MA 02142

Job Description

Akamai Technologies, Inc. is hiring for the following role in Cambridge, MA

(multiple openings): Cloud Support Engineer II Performing technical service

support for global online customers. Improving processes, optimizing operations,

and improving metrics, leading to industry-leading support experience. Working

as a trusted support partner to resolve customer’s queries and technical issues.

Owning problem resolution and collaborating with internal teams to ensure

customer success on the Akamai platform. Leading investigations across Akamai’s

Distributed Network for optimized performance and delivery for customers.

Analyzing existing technical issues across Akamai’s Distributed Networks and

proposing solutions to prevent issues from recurring. Telecommuting permitted

from anywhere in the United States. AG1417

#LI-DNI

Required Qualification:

Master’s degree or foreign equivalent in Computer Science, Software Engineering,

Information Technology Management, Electrical Engineering, Electronics

Engineering, Computer Engineering, Computer Networking, or Telecommunications

Engineering, plus two (2) years of experience in the job offered or closely

related engineering role.

Must have: Two (2) years of experience with the following: diagnosing and

troubleshooting cloud-related technical issues, HTTP/S, TCP/IP, DNS, SSL/TLS,

Linux/Unix, tcpdump, and monitoring systems.

About us

At Akamai, we make life better for billions of people, trillions of times a day.

Whether you're streaming live events, scrolling social media, watching your

favorite series, or managing your savings, we're the engine behind the scenes.

We provide the world's most distributed platform from Cloud to Edge to help the

giants of the digital world work faster and stay more secure, making the

internet a better experience for everyone.

Our focus is simple:

Cloud and Edge: Running apps closer to users for instant performance.

Security: Neutralizing threats before they ever reach your data.

Content Delivery: Scaling the world's biggest moments without a glitch.

AI: Enabling our customers to build, secure, and scale AI apps on the world's

most distributed cloud platform.

At Akamai, we don't just support the internet; we power and protect it, because

behind every great digital experience is a massive hidden challenge. And we're

the ones who solve it. When millions of people hit play or pay, Akamai ensures

it just works.

Benefits

at Akamai: We support your health, well-being, finances, and life

beyond work. See our benefits.

[https://www.akamai.com/careers/working-at-akamai? utm_source=akamai&utm_medium=social&utm_campaign=benefits]

FlexBase adapts to your job's needs

Akamai's FlexBase program is yet another way we show our commitment to providing

employees with an exceptional workplace experience. It's not about telling

employees where to work; it's about supporting employees to do their best work.

We trust our incredible employees to work in ways that suit them best: at home,

in an office, or a combination of both.

Connect with us on social and see what life at Akamai is like!

Compensation

Akamai is committed to fair and equitable compensation practices. For US based

candidates only - the base salary for this position ranges from $102128-$149800

/year; a candidate’s salary is determined by various factors including, but not

limited to, relevant work experience, skills, certifications and location.

Compensation

for candidates outside the US will vary. The compensation package

may also include incentive compensation opportunities in the form of annual

bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP).

Akamai provides industry-leading benefits including healthcare, 401K savings

plan, company holidays, vacation (in the form of PTO), sick time, family

friendly benefits including parental leave and an employee assistance program

including a focus on mental and financial wellness; Eligibility requirements

apply.

Which skills does this role require?

Cloud SupportNetwork PerformanceTechnical SupportProblem ResolutionDistributed NetworksDistributed NetworkCloud ComputingEdge ComputingSoftware EngineeringComputer ScienceInformation Technology ManagementElectrical EngineeringComputer NetworkingTelecommunications Engineering

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