IT Observability Engineer (952)

Must be able to work onsite at the ABC Supply campus in Beloit, Wisconsin or the

ABC Supply downtown Chicago office in a hybrid arrangement. ABC Supply is North

America’s largest wholesale distributor of exterior and interior building

products. ABC Supply is proud to be an employee-first company. In fact, we have

won the Gallup Exceptional Workplace Award every year since its inception in

2007, and Glassdoor has named us one of the best places to work in the country.

Be part of a company that recognizes your talents, rewards your efforts, and

helps you reach your full potential. At ABC Supply, we have YOUR future covered.

This role helps provide visibility into the health, performance, and

availability of applications, infrastructure, servers, network devices, SD-WAN

equipment, critical internal services, ERP systems, ERP integrations, and other

supporting technology environments. The IT Observability Engineer will work with

IT Operations, infrastructure, network, application, and service management

teams to configure monitoring, improve alert quality, support automated incident

generation, build dashboards, troubleshoot monitoring issues, and improve

operational response. The ideal candidate has hands-on experience with

enterprise monitoring or observability tools and understands how monitoring

supports incident response, service reliability, and operational visibility.

Experience with Dynatrace, PRTG, Splunk, ServiceNow ITOM, scripting, APIs, or

automation is a strong plus.

What You’ll Do

• Configure, maintain, and improve
• monitoring across assigned IT observability platforms. Build and maintain
• alerts, thresholds, dashboards, reports, sensors, monitors, and operational
• views. Support monitoring for applications, infrastructure, servers, network
• devices, SD-WAN equipment, critical internal services, ERP systems, ERP
• integrations, and related technology services. Work with tools such as
• Dynatrace, PRTG, and Splunk to support application performance visibility,
• infrastructure monitoring, log analysis, dashboards, alerts, searches, reports,
• sensors, and operational monitoring use cases. Help improve alert quality by
• reducing noise, tuning thresholds, identifying duplicate alerts, and improving
• actionable event visibility. Support automated incident generation, event
• routing, escalation workflows, and monitoring-to-ITSM integrations. Work with
• application, infrastructure, network, and operations teams to gather monitoring
• requirements and translate them into effective observability solutions.
• Troubleshoot monitoring gaps, failed monitors, alerting issues, dashboard
• problems, integration failures, and event management issues. Assist with
• ServiceNow ITOM and ITSM integrations, including Event Management, Alert
• Management, event-to-incident workflows, and automated incident creation. Build
• or maintain scripts, queries, custom monitors, API integrations, PowerShell
• automation, SQL queries, or REST-based integrations as needed. Participate in
• incident, problem, and root cause analysis activities by providing monitoring
• data, alert history, event timelines, and dashboard insights. Maintain
• documentation for monitoring configurations, dashboards, alert logic,
• integrations, support procedures, and operational handoffs. Partner with senior
• engineers and platform SMEs to improve monitoring coverage, observability
• practices, automation, and service reliability. Required

Qualifications

• 3+
• years of hands-on experience with enterprise monitoring or observability
• platforms, including configuring alerts, dashboards, sensors, reports, or event
• management workflows. Practical experience using monitoring data, alerts, logs,
• dashboards, or event information to support troubleshooting, incident response,
• and service reliability. Working knowledge of IT operations processes, including
• incident management, problem management, escalation, and operational support.
• Experience building or maintaining alerts, dashboards, reports, monitors, or
• operational views. Ability to work with technical teams to understand monitoring
• needs and implement practical observability solutions. Strong communication
• skills with the ability to explain technical issues clearly to technical and
• non-technical stakeholders. Ability to work independently while also
• collaborating with senior engineers, platform owners, and operational teams.

Preferred Qualifications

• Experience with Dynatrace, including infrastructure
• monitoring, APM, dashboards, alerting, problem detection, synthetic monitoring,
• or integrations. Experience with PRTG, including sensors, probes, device
• monitoring, network monitoring, alerting, maps, or reporting. Experience with
• Splunk, including SPL, searches, dashboards, alerts, reports, log analysis, or
• operational monitoring use cases. Experience with ServiceNow ITOM or ITSM,
• especially Event Management, Alert Management, monitoring integrations, or
• automated incident creation. Experience with PowerShell, SQL, Python, REST APIs,
• scripting, automation, or custom monitoring. Experience supporting monitoring
• for applications, infrastructure, servers, network equipment, SD-WAN devices,
• integrations, ERP systems, or critical business services. Familiarity with alert
• correlation, AIOps concepts, event routing, incident escalation, automated
• remediation, or root cause analysis. Experience creating technical
• documentation, support procedures, runbooks, or knowledge articles. Tools and
• Technologies: Dynatrace PRTG Splunk ServiceNow ITOM / ITSM PowerShell SQL REST
• APIs Python or other scripting languages Microsoft Power Platform Windows and
• Linux server environments Network and infrastructure monitoring tools
• Dashboarding and reporting platforms Desired Attributes: Strong monitoring and
• observability mindset. Analytical troubleshooting approach. Curiosity and
• willingness to learn new tools and technologies. Ability to identify patterns,
• recurring issues, and automation opportunities. Customer-service mindset when
• working with IT teams and business stakeholders. Attention to detail when
• configuring alerts, dashboards, sensors, and integrations. Ability to balance
• operational support work with longer-term improvement efforts. Experience Level:
• This is a mid-level technical role. The successful candidate does not need to be
• an expert in every tool listed, but should have practical IT monitoring,
• observability, infrastructure, application support, or operations experience and
• the ability to grow into deeper platform ownership over time.

Benefits

may

include: Health, dental, and vision coverage - eligible after 60 days, low out

of pocket 401(k) with generous company match - eligible after 60 days,

immediately vested Employer paid employee assistance program Employer paid short

term and long-term disability Employer paid life insurance Flex spending Paid

vacation Paid sick days Paid holidays Salary information: $80K - $100K based on

experience. Equal Opportunity Employer / Drug Free Workplace ABC Supply values

diversity and we actively encourage women, minorities, and veterans to apply.

ABC Supply Co., Inc. is the largest wholesale distributor of roofing and other

select exterior and interior building products in North America, serving

professional contractors in both commercial and residential markets since 1982.

Headquartered in Beloit, Wisconsin, ABC Supply has over 1,000 locations across

the U.S. and Canada. Our success is the result of an unwavering focus on a

single, simple guiding principle - treat contractors (large and small) with

respect and give them the products and services they need to build their

businesses. We offer high quality products, superior service and competitive

pricing, ensuring the contractors have the products they need - when and where

they need them.