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Create an advertising product for Lyft.

Approach / Explanation

This question encourages you to think creatively and strategically about designing a hypothetical product that aligns with Lyft's business objectives while also providing value to its users. In any product design approach, it is essential to prioritize user understanding, examine the problem area, and suggest a viable solution. To approach this question effectively, the following steps may be beneficial: Clarify Lyft's business objective: Is the aim to attract more riders, drivers, or enhance engagement among current users? Analyze the users: Who constitutes Lyft's main user base – riders or drivers, and what are their needs, behaviors, and challenges when using the app? Identify the issue: What issues could an advertising product address for these users? Generate Ideas for Solutions: Conceptualize an advertising product that could address that issue.

Suggested Answer

If the objective is to enhance usage among current users, one could suggest an advertising product that encourages regular engagement. For example, the advertising initiative could be a 'Ride & Reward' program that showcases ads from various local businesses providing discounts or rewards for frequent riders. These ads could be presented when a user opens the app while waiting for their ride or included in the ride receipt after the trip is completed. This approach offers two key advantages: 1) It promotes local businesses, potentially boosting local commerce; 2) Lyft's users receive relevant offers, motivating them to prefer Lyft over competing ride-sharing services. Displaying the ads after the ride also ensures that the primary user experience remains unaffected.

Alternative Answer

To attract new drivers, Lyft could create a program called 'Advertise with Us' aimed at prospective drivers. "For instance, the advertising initiative could highlight success stories and testimonials from current drivers, showcase their earning potential, or promote bonuses for new sign-ups. This content could be displayed on Lyft’s corporate website, social media platforms, or as ads on search engines. Additionally, these stories or advertisements could be tailored to the drivers’ specific locations, motivating them to become part of the Lyft community. The advantage of such an advertising initiative is that it can offer reliable and authentic information to potential drivers, helping to alleviate any concerns they might have about signing up and enabling them to make an informed choice to join Lyft."

Question Details

Difficulty & Category

Medium
product design

Companies

Lyft

Product

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