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Which metrics would you choose as the guiding principles for Facebook Story?

Approach / Explanation

This question seeks to understand your assessment of success and the impacts of a product such as Facebook Story. In business, the phrase "True North" typically refers to a constant guide or principle that helps a company or team stay focused on its mission or goals. Consequently, the "True North" metrics for Facebook Story would be the essential performance indicators that are in line with the platform's aims. When defining these metrics, it is important to consider both quantity and quality to offer a comprehensive view of the feature's performance and user satisfaction.

Suggested Answer

An essential True North metric for Facebook Story could be the number of Active Daily Users. This metric indicates the frequency of Facebook Story usage, highlighting its significance and relevance to users. Additionally, we could assess the average daily time users spend watching Stories. This would offer valuable insights into user engagement and interest. Together, these metrics provide a comprehensive understanding of usage trends and can be utilized to evaluate the effectiveness of any changes or enhancements made to the feature. Another vital metric to consider is the Story Completion Rate. This metric assesses the proportion of users who view a story from beginning to end, offering insights into content quality and user engagement. A high Story Completion Rate suggests that users find the Stories captivating and are likely to continue using the feature. In contrast, a low completion rate may indicate that the content lacks appeal, signaling a need for improvement.

Alternative Answer

Although user engagement metrics are significant, it is also vital to concentrate on metrics that provide insights into user acquisition and retention. The count of New Daily Users can serve as a key True North metric, reflecting how appealing Facebook Stories are to new users. In addition, the Retention Rate, which measures how many users return to the feature after their initial interaction, is also essential. A high Retention Rate is a positive indicator, suggesting that users find value in the Facebook Stories feature and choose to use it consistently. Finally, incorporating user feedback through satisfaction scores or surveys could be a valuable metric, enabling us to gauge user sentiments and preferences, and offering important insights for feature development and enhancement.

Question Details

Difficulty & Category

Medium
execution

Companies

Meta (Facebook)

Product

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