Technical Customer Success Account Manager at Swiftkey

About the role

What will you do at Swiftkey?

Customer Relationship Management: You will support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues. You will align with the account team to link Customer Success Plans with account plan priorities and develop bookable programs of work.

Customer Success leadership - Delivery and program Management: You will support the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. Understanding of retention and churn in their customer portfolio to begin identifying potential opportunities where retention may become an issue.

Accelerating Consumption Usage and ExcellenceLeading and influencing the consumption and usage portfolio with customer leaders and stakeholders. Orchestrating delivery teams to de-risk and accelerate consumption and usage that resonate with customer realized value and desired outcomes. This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

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