Director, AI Business Process Leader - Microsoft US Federal

Customer Engagement and Partnership Serves as a customer and partner advocate within the subsidiary/area, offering feedback to solution area leaders to refine strategy and encourage continuous improvement to seize market opportunities and build trust. Advocates for a focus on customer success and supports the development of tailored strategies that meet their unique needs and goals.

Encourages the early engagement of strategic partners in the sales process to enhance customer adoption and facilitate value realization. Participates in various rhythms of business (RoB) within the enterprise, taking into account both external (e.g., customer) and internal (e.g., sellers, internal teams) viewpoints. Delivers insights and feedback to internal teams to improve go-to-market (GTM) strategies and execution.

Guides team in identifying and aligning sales plays with market and customer needs. Acts as a trusted advisor to customers and partners, utilizing insights to foster marketplace success. Advocates for customer support resources through Unified Support that aid in accelerating business value realization and transformation.

Managers deliver success through empowerment and accountability by modeling, coaching, and caring. Enable success across boundaries. Facilitates cross-team collaboration to enhance operational excellence and support the execution of the business strategy.

Works to simplify complexity within solution areas and contributes to the development of go-to-market (GTM) strategies for cross-solution plays that support business outcomes. Coordinates the integration of solutions across the full technology stack, engaging stakeholders to demonstrate the business value proposition. Works with team to identify gaps and facilitate the creation of development plans that build technical sales acumen and capabilities across the team.

Guides team to utilize technology (e.g., automation, Power Platforms, Sales Agents) to foster business growth across solution areas and ensures the use of artificial intelligence (AI)-powered analytics and forecasting tools to enhance precision. Implements aspects of the enterprise sales strategy, adapting the corporate framework into practical plans within the local market context to enhance revenue and business growth.

Manages and directs organizational resources and helps build a sales pipeline to gain market share and compete in key growth areas. Collaborates with area or organization leader to ensure an accurate forecast through pipeline management and a deal-based forecast in each of the core solution areas. Supports the active management of opportunities, helps address potential roadblocks, and provides input to ensure sales targets and business objectives are met.

Assists in the development and execution of sales strategy to optimize return on investments (ROI) and optimizes resources that drive impact across the solution area with operational vigor. Guides and supports team in anticipating, identifying, and addressing threats and gaps in the market across all solution areas. Develops tailored business solutions that respond to customer demands and market signals and validates that proposals meet customers' strategic needs.

Implements and oversees strategic sales plans for each solution area that respond to customer demands, industry needs, local regulations, and market trends to stimulate business growth and capture total addressable market (TAM) across the subsidiary. Develops a pipeline of diverse talent that responds to the needs of the market and enhances the organization's ability to realize the total addressable market (TAM).

Guides team to lead end-to-end artificial intelligence (AI) and cloud-driven transformation initiatives for customers. Manages and aligns team with the organization's vision and customer success objectives, ensuring adherence to sales frameworks and guidelines.

Bachelor's Degree in Computer Science, Information Technology, Business Administration, Information Security, or related field AND 6+ years experience in technology-related sales or account management Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions.

Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance Preference for a current active clearance or the ability and willingness to obtain a clearance.