About the role

What will you do at Messer Americas?

[https://www.messer-us.com/hubfs/AME_Aug19/images/messer-logo.svg]

Provide Network and Communications support to the Messer North America Business

(primary) and Messer South America (secondary for Brazil, Chile, Colombia).

Ensure trouble tickets and service requests are handled according to resolution

SLAs. Network and Communications services include: LAN, WAN, VPN, WiFi, Remote

Access (VPN), Video, Firewall, Security Services and Telephony. Ensure WAN/LAN

Services are accurately documented within SolarWinds and ServiceNow CMDB. Work

with 1st level Helpdesk and regional IS support teams to provide training and

knowledge for efficient network and communications support to the business.

Monitor WAN/LAN services to proactively identify service issues, optimal system

software and prevent or reduce business impact. Develop and implement network

improvement plans based on monitoring results, service history, and business

feedback. Responsible for new services, capacity planning, and hardware

lifecycle management for communications services. Ensure WAN circuits are

optimized and sized according to business requirements. Ensure network

components are supportable and plans are maintained for end of life

replacements. Raise ServiceNow Incidents for production issues and Technical

Requests for enhancement activities and ServiceNow Change requests for all

network and communications technical changes. Responsible for communications

vendor invoicing review and processing to ensure invoices are accurate and

processed monthly and any budget impacts are identified, and vendor disputes are

registered if required. Responsible for security compliance with respect to

Communications Services delivered to Messer North America. Provision and

monitor Wireless network services within Messer North America facilities to meet

business.

Requirements

* Bachelor’s degree in Information Technology, Computer Science, Computer
Engineering, or a related field and two years of experience working in
Networking/Telecommunications supporting multi-site operations.
* Experience leading or managing Network/Telecommunications projects and
initiatives.
* Experience with Cisco LAN Layer 2 and 3 switches, Software Defined Wide Area
Networking, Firewall configuration of rule base, VPN, remote access of
Fortinet and Palo Alto platforms.
* Knowledge of Cisco WiFi 5 wireless controller and associated Access Points.
* Experience with ServiceNow (CMDB, Incident/Change/Request Management).
* Experience with SolarWinds or other network monitoring/management tools.
* 10% domestic/international travel.
Job Location: Messer North America, Inc., 200 Somerset Corporate
Blvd, Suite 7000, Bridgewater, NJ 08807
Salary: $119,038.00 to $169,260.00 per year

Benefits

Messer provides medical, dental, vision, short

term disability, life insurance and paid time off as well as other voluntary

benefits, such as, long term disability in accordance with the terms and

conditions of these Plans. Employees are eligible to enroll in Messer’s 401(k)

Plan. Employees may be eligible to participate in the company’s bonus program.

Which skills does this role require?

Network supportLANWANVPNFirewall configurationCisco switchesSoftware Defined Wide Area NetworkingFortinetPalo AltoCisco WiFiServiceNowSolarWindsCapacity planningHardware lifecycle managementSecurity complianceTelephonyNetworkCommunicationsWiFiFirewallSecurity ServicesCMDBCiscoSD-WANCapacity PlanningHardware Lifecycle ManagementNetwork MonitoringIncident ManagementChange ManagementVendor ManagementSecurity ComplianceInformation TechnologyComputer ScienceComputer Engineering

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