Technology Support III - Application & Infrastructure Support Engineer III (AI-Enabled)

Propel operational success with your expertise in technology support and a

commitment to continuous improvement.

As a Technology Support III team member in Corporate Technology, you will

ensure the operational stability, availability, and performance of our

production application flows. Encourage a culture of continuous improvement as

you troubleshoot, maintain, identify, escalate, and resolve production service

interruptions for all internally and externally developed systems, leading to a

seamless user experience.

Job responsibilities

* Provides end-to-end application and infrastructure service delivery and

supports day-to-day maintenance of the firm’s systems to ensure operational

stability and availability

* Uses enterprise-authorized AI capabilities within the work environment to

speed up incident triage and trend analysis from operational signals,

validating outputs and handling operational data according to sensitivity and

security requirements.

* Assist in the monitoring of production environments for anomalies, address

issues utilizing standard observability tools, and identify issues for

escalation and communication while providing solutions to business and

technology stakeholders

* Drives team adoption of enterprise-authorized AI-assisted engineering

practices within the work environment to improve code quality, delivery

speed, and operational outcomes (e.g., AI-assisted code review/refactoring,

test strategy acceleration, incident/root-cause analysis support), while

establishing consistent validation standards (secure coding, peer review,

automated testing) and promoting reuse of effective patterns across the team

* Applies knowledge of tools within the Software Development Life Cycle

toolchain, including enterprise-authorized AI-assisted development and

automation capabilities, to improve the value realized by automation

* Analyze complex situations and trends to anticipate and solve issues while

supporting incident, problem, and change management of full stack technology

systems, applications, or infrastructure

* Applies reuse-first, AI-assisted practices within incident/problem/change

routines to identify recurring interruption patterns and support validated

remediation actions aligned to resiliency and security expectations.

Required qualifications, capabilities, and skills

* 3+ years of experience or equivalent expertise troubleshooting, resolving,

and maintaining information technology services

* Demonstrated experience using enterprise-authorized AI capabilities within

the work environment to support production support workflows with strong

validation habits and awareness of data sensitivity.

* Ability to review and validate AI-assisted incident recommendations before

action, escalating when uncertain and following operational and security

expectations.

* Demonstrated experience leading effective use of approved AI-assisted

software development tools (e.g., for coding, code review, test acceleration,

troubleshooting) with the ability to set team expectations for validating AI

outputs for correctness, performance, and security

* Strong understanding of responsible AI use in engineering workflows,

including data sensitivity considerations, secure handling of inputs/outputs,

and adherence to resiliency and security expectations; experience coaching

engineers on safe, compliant adoption within delivery practices

* Demonstrated knowledge of applications or infrastructure in a large-scale

technology environment both on premises and public cloud

* Experience in observability and monitoring tools and techniques

* Exposure to processes in scope of the Information Technology Infrastructure

Library (ITIL) framework

* Experience with Python and Terraform

* Strong understanding of Kubernetes; microservices architecture

Preferred qualifications, capabilities, and skills

* Experience with one or more general purpose programming languages and/or

automation scripting

* Exposure to microservice architecture (specifically EKS and ECS in AWS will

be an added advantage)

* Working understanding of public cloud

JPMorganChase, one of the oldest financial institutions, offers innovative

financial solutions to millions of consumers, small businesses and many of the

world’s most prominent corporate, institutional and government clients under the

J.P. Morgan and Chase brands. Our history spans over 200 years and today we are

a leader in investment banking, consumer and small business banking, commercial

banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined

based on the role, experience, skill set and location. Those in eligible roles

may receive commission-based pay and/or discretionary incentive compensation,

paid in the form of cash and/or forfeitable equity, awarded in recognition of

individual achievements and contributions. We also offer a range of benefits and

programs to meet employee needs, based on eligibility. These benefits include

comprehensive health care coverage, on-site health and wellness centers, a

retirement savings plan, backup childcare, tuition reimbursement, mental health

support, financial coaching and more. Additional details about total

compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring

to our global workforce are directly linked to our success. We are an equal

opportunity employer and place a high value on diversity and inclusion at our

company. We do not discriminate on the basis of any protected attribute,

including race, religion, color, national origin, gender, sexual orientation,

gender identity, gender expression, age, marital or veteran status, pregnancy or

disability, or any other basis protected under applicable law. We also make

reasonable accommodations for applicants’ and employees’ religious practices and

beliefs, as well as mental health or physical disability needs. Visit our FAQs

[https://careers.jpmorgan.com/us/en/how-we-hire/faqs] for more information about

requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including

Disability/Veterans

Our professionals in our Corporate Functions cover a diverse range of areas from

finance and risk to human resources and marketing. Our corporate teams are an

essential part of our company, ensuring that we’re setting our businesses,

clients, customers and employees up for success.