Site Reliability Engineer III - Performance Engineer- Service now

There’s nothing more exciting than being at the center of a rapidly growing

field in technology and applying your skillsets to drive innovation and

modernize the world's most complex and mission-critical systems.

As a Site Reliability Engineer III at JPMorgan Chase within the Enterprise

Technology, Infrastructure Platforms team, you will solve complex and broad

business problems with simple and straightforward solutions. Through code and

cloud infrastructure, you will configure, maintain, monitor, and optimize

applications and their associated infrastructure to independently decompose and

iteratively improve on existing solutions. You are a significant contributor to

your team by sharing your knowledge of end-to-end operations, availability,

reliability, and scalability of your application or platform.

Job responsibilities

* Owns end-to-end reliability for the ServiceNow platform, including incident

response, SLO/observability, automation, and platform performance engineering

* Troubleshoots incidents/problems; leads blameless post‑mortems and drives

non‑recurrence actions

* Defines/defends SLIs/SLOs and error budgets; improves telemetry, monitoring,

alerting, and performance testing review

* Monitors platform and product performance metrics; partners with engineering

on remediation

* Identifies and delivers stability/resiliency/performance improvements;

supports platform/vendor upgrades

* Automates repetitive operational work to reduce toil

* Performs design reviews for platform/tenant implementations; partners with

architecture on platform standards

* Holistically analyzes ServiceNow instances to identify/remediate resource

contention across all layers of the stack; explores platform Java and

JavaScript to understand ServiceNow application behavior

* Improves throughput via JVM memory allocation and garbage collection tuning;

optimizes relational database performance via query refactoring and/or

database tuning

* Uses enterprise-authorized AI capabilities within the work environment to

accelerate incident triage, troubleshooting, and post-incident analysis,

validating outputs and handling operational data according to sensitivity and

security requirements.

* Applies enterprise-authorized AI capabilities within the work environment to

identify patterns in operational signals that indicate reliability risk or

recurring toil, prioritizing reuse-first improvements tied to SLO outcomes.

Required qualifications, capabilities, and skills

* Formal training or certification on site reliability engineering concepts and

3+ years applied experience

* Proficient in site reliability culture and principles and familiarity with

how to implement site reliability within an application or platform

* Proficient in at least one programming language such as Python, Java/Spring

Boot, and . Net

* Strong enterprise platform support experience and practical SRE/observability

fundamentals relevant to ServiceNow

* 10+ years in technical support, software development, performance load

testing, or professional services

* Expert-level understanding of web application stack components

* Scripting: one or more of JavaScript, Python, Perl, Unix shell, Windows

PowerShell

* Experience working with/debugging object-oriented code like Java

* Strong RDBMS experience (Oracle/MySQL/SQL Server/PostgreSQL) and performance

tuning; JVM performance tuning (memory/GC) and troubleshooting in complex

systems

* Working knowledge of using enterprise-authorized AI capabilities within the

work environment to support SRE workflows with strong validation habits and

awareness of data sensitivity

* Ability to validate AI-assisted operational recommendations before applying

changes, escalating when uncertain and following data sensitivity

requirements

Preferred qualifications, capabilities, and skills

* ServiceNow CSA (or higher)

* Prior ServiceNow architecture exposure (training can be provided)

* Cloud/SaaS experience

* Memory management and dump analysis (Java heap dump analysis preferred)

* ITSM/ITIL/CMDB fundamentals

* Linux/Unix or Windows Server administration

* Browser/network troubleshooting tools (e.g., Firebug, Chrome DevTools,

Fiddler)

This position is subject to Section 19 of the Federal Deposit Insurance Act. As

such, an employment offer for this position is contingent on JPMorganChase’s

review of criminal conviction history, including pretrial diversions or program

entries.

JPMorganChase, one of the oldest financial institutions, offers innovative

financial solutions to millions of consumers, small businesses and many of the

world’s most prominent corporate, institutional and government clients under the

J.P. Morgan and Chase brands. Our history spans over 200 years and today we are

a leader in investment banking, consumer and small business banking, commercial

banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined

based on the role, experience, skill set and location. Those in eligible roles

may receive commission-based pay and/or discretionary incentive compensation,

paid in the form of cash and/or forfeitable equity, awarded in recognition of

individual achievements and contributions. We also offer a range of benefits and

programs to meet employee needs, based on eligibility. These benefits include

comprehensive health care coverage, on-site health and wellness centers, a

retirement savings plan, backup childcare, tuition reimbursement, mental health

support, financial coaching and more. Additional details about total

compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring

to our global workforce are directly linked to our success. We are an equal

opportunity employer and place a high value on diversity and inclusion at our

company. We do not discriminate on the basis of any protected attribute,

including race, religion, color, national origin, gender, sexual orientation,

gender identity, gender expression, age, marital or veteran status, pregnancy or

disability, or any other basis protected under applicable law. We also make

reasonable accommodations for applicants’ and employees’ religious practices and

beliefs, as well as mental health or physical disability needs. Visit our FAQs

[https://careers.jpmorgan.com/us/en/how-we-hire/faqs] for more information about

requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including

Disability/Veterans

Our professionals in our Corporate Functions cover a diverse range of areas from

finance and risk to human resources and marketing. Our corporate teams are an

essential part of our company, ensuring that we’re setting our businesses,

clients, customers and employees up for success.