AI/ML Product Delivery Manager - Payments - Vice President

We are building the next generation of AI-enabled automation for a payments

platform—using data, machine learning, and agentic AI to improve reliability,

reduce operational risk, and accelerate resolution of payment issues at scale.

As a Product Manager / AI Product Manager in the Payments Platform team, you

will define and drive the product strategy for AI-powered automation, partnering

closely with engineers, operations leads, and control partners. This is a

high-visibility role at the intersection of payments domain workflows, ML

(especially anomaly detection), and LLM-based systems (RAG, agentic

orchestration).

Job responsibilities

* Own the AI automation roadmap for the payments platform, focused on

measurable outcomes (e.g., reduced exceptions, faster triage, fewer breaks,

improved STP, improved detection/precision).

* Identify and prioritize high-impact payment workflows suitable for AI

augmentation or automation (investigation, reconciliation support, exception

classification, root-cause suggestions, alert deduplication, etc.).

* Lead rapid proof-of-concept (PoC) development using AI/ML to validate value

quickly, then scale successful PoCs into production-grade capabilities.

* Drive anomaly detection strategy (signals, feature sets, model approach,

thresholds, monitoring) to detect payment issues, ops anomalies (as

applicable), and process breaks early.

* Translate business and user needs into clear product requirements (PRDs/user

stories), acceptance criteria, and phased delivery plans.

* Partner with engineering/ML teams to design LLM + RAG solutions (knowledge

grounding, context retrieval, evaluation, safety/controls, feedback loops).

* Define and track success metrics (precision/recall for anomalies, false

positives, latency, automation rate, operational savings, reliability,

control posture).

* Drive alignment across stakeholders (operations, technology, data,

risk/controls) and own end-to-end delivery from discovery to launch and

iteration.

* Leads end-to-end product delivery processes including intake, dependency

management, release management, product operationalization, delivery

feasibility decision-making, and product performance reporting, while

escalating opportunities to improve efficiencies and functional coordination

* Leads the completion of change management activities across functional

partners and ensures adherence to the firm’s risk, controls, compliance, and

regulatory requirements

* Effectively manages timelines and dependencies while monitoring blockers,

ensuring adequate resourcing, and liaising with stakeholders and functional

partners

Required qualifications, capabilities, and skills

* Experience in product management (or equivalent role) delivering

data/AI-enabled products from concept to launch.

* Deep understanding of machine learning models, with particular strength in

anomaly detection techniques and operationalization (monitoring, drift,

retraining strategy, alert quality).

* Hands-on fluency with Python and SQL (enough to partner effectively,

prototype, validate datasets/outputs, and reason about implementation).

* Strong understanding of LLMs, including RAG, prompt/context design,

evaluation approaches, and common failure modes.

* Familiarity with agentic AI systems (tool-using agents, orchestration

patterns, guardrails, human-in-the-loop designs).

* Ability to work with structured and semi-structured data and to define data

requirements (quality, lineage, access patterns) for ML/LLM systems.

* Strong stakeholder management skills in complex environments; able to drive

decisions, tradeoffs, and execution.5+ years of experience or equivalent

expertise in product delivery or a relevant domain area

* Demonstrated ability to execute operational management and change readiness

activities

* Strong understanding of delivery and a proven track record of implementing

continuous improvement processes

* Experience in product or platform-wide release management, in addition to

deployment processes and strategies

* Experience deploying containerized AI/ML or automation applications on AWS

using ECS (Fargate or EC2 launch type), with familiarity in related services

such as ECR, ALB, CloudWatch, and IAM roles for task execution.

Preferred qualifications, capabilities, and skills

* Payments industry knowledge (payment flows, exceptions, investigations,

reconciliation, messaging/clearing concepts, operational risk).

* Experience productizing ML in regulated environments (model risk, controls,

explainability, auditability, reliability).

* Experience building/leading evaluation frameworks (offline tests, golden

datasets, human review, online monitoring).

* Prior work delivering automation in high-scale operational platforms

(workflow orchestration, case management, alerting systems). Proficient

knowledge of the product development life cycle, design, and data analytics

FEDERAL DEPOSIT INSURANCE ACT:

This position is subject to Section 19 of the Federal Deposit Insurance Act. As

such, an employment offer for this position is contingent on JPMorganChase’s

review of criminal conviction history, including pretrial diversions or program

entries.

JPMorganChase, one of the oldest financial institutions, offers innovative

financial solutions to millions of consumers, small businesses and many of the

world’s most prominent corporate, institutional and government clients under the

J.P. Morgan and Chase brands. Our history spans over 200 years and today we are

a leader in investment banking, consumer and small business banking, commercial

banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined

based on the role, experience, skill set and location. Those in eligible roles

may receive commission-based pay and/or discretionary incentive compensation,

paid in the form of cash and/or forfeitable equity, awarded in recognition of

individual achievements and contributions. We also offer a range of benefits and

programs to meet employee needs, based on eligibility. These benefits include

comprehensive health care coverage, on-site health and wellness centers, a

retirement savings plan, backup childcare, tuition reimbursement, mental health

support, financial coaching and more. Additional details about total

compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring

to our global workforce are directly linked to our success. We are an equal

opportunity employer and place a high value on diversity and inclusion at our

company. We do not discriminate on the basis of any protected attribute,

including race, religion, color, national origin, gender, sexual orientation,

gender identity, gender expression, age, marital or veteran status, pregnancy or

disability, or any other basis protected under applicable law. We also make

reasonable accommodations for applicants’ and employees’ religious practices and

beliefs, as well as mental health or physical disability needs. Visit our FAQs

[https://careers.jpmorgan.com/us/en/how-we-hire/faqs] for more information about

requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including

Disability/Veterans

A part of the Commercial & Investment Bank, J.P. Morgan Payments enables

organizations of all sizes to execute transactions efficiently and securely,

transforming the movement of information, money, and assets. The team of experts

tackles complex challenges at every stage of the payment lifecycle. And their

industry-leading solutions facilitate seamless transactions across borders,

industries, and platforms.

Operating in over 160 countries and handling more than 120 currencies, J.P.

Morgan Payments business is the largest processor of USD payments, with a daily

transaction volume of $10 trillion.