About the role

What will you do at Go West IT?

As a leading MSSP in Colorado, Go West IT is the trusted guide to the digital frontier. Our mission is to help companies benefit from technology by expertly guiding them to opportunities and protecting them from harm. We do this by providing a team of trusted guides with the knowledge, skills, and expertise needed to navigate this constantly changing landscape.

Our entire team is continually building their knowledge base, keeping us ahead of the technology curve and helping us succeed at our mission.

As the AI & Automation Engineer, you will be a member of the MSP Team, helping transform how we deliver technology services by designing, building, and maintaining AI-powered solutions and intelligent automations. This role combines traditional automation engineering with modern AI engineering to improve internal operations, increase efficiency, and enhance the client experience.

You will develop AI agents, LLM-powered workflows, automation scripts, integrations, and cloud-native solutions that eliminate repetitive work, accelerate service delivery, and enable data-driven decision making. You'll work closely with engineering, service desk, account management, and leadership teams to identify opportunities where automation and AI can deliver measurable business value.

What you can expect from us:

Opportunity to be an integral part of an organization on the cutting edge of AI and technical innovation

A fast-paced environment where every day brings new technical challenges and opportunities

Opportunity to research, experiment with, and implement emerging AI technologies

A commitment to professional development with resources to continuously learn and grow

Collaboration with an exceptionally talented and supportive technical team

Hybrid work environment

Company-paid events and employee recognition programs

Competitive annual salary range of $145,000-$175,000 and comprehensive benefits including PTO, medical, dental, vision, life, disability, and 401(k) with generous company match

What we will expect from you:

Consistently demonstrate Go West's Core Values

Passion for solving complex business problems through automation and AI

Strong ownership mentality with the ability to independently drive projects from concept through deployment

Excellent written and verbal communication skills

Ability to explain technical AI concepts to non-technical audiences

Strong analytical thinking and curiosity for emerging technologies

Exceptional documentation habits and commitment to maintainable code

Ability to prioritize multiple initiatives while managing stakeholder expectations

Continuous improvement mindset with enthusiasm for learning new tools and technologies

What you will be doing:

AI Engineering:

Design, develop, and deploy AI-powered solutions that improve internal operations and client service delivery

Build and maintain AI agents using Claude and other modern LLM technologies

Develop prompt engineering standards, reusable prompt libraries, and AI workflows

Create internal AI tools that increase technician productivity and automate repetitive work

Evaluate emerging AI technologies and recommend adoption where appropriate

Develop retrieval-augmented generation (RAG) solutions utilizing company documentation and knowledge bases

Build AI-assisted reporting, knowledge management, and operational tools

Establish and maintain AI governance frameworks, testing standards, monitoring processes, and security controls to ensure all AI solutions follow industry best practices and protect internal and client data throughout the AI lifecycle

Ensure all AI solutions follow approved governance policies, access controls, auditability requirements, and secure-by-design principles throughout the development lifecycle

Automation Engineering:

Develop, test, and deploy automation scripts across business systems and managed service platforms

Build integrations between PSA, RMM, Microsoft 365, Azure, security platforms, and other business applications

Develop PowerShell and API-driven automation for Windows, macOS, Linux, and cloud environments

Automate software deployment, monitoring, remediation, and infrastructure management

Improve existing automation frameworks and identify new automation opportunities across the organization

Cloud & DevOps:

Develop and maintain Azure Functions, Logic Apps, Automation Accounts, and other cloud-native services

Build and maintain CI/CD pipelines using Azure DevOps

Manage Git repositories, branching strategies, code reviews, and release processes

Maintain secure development practices including secrets management and Key Vault integration

Monitor production AI and automation solutions for reliability and performance

Collaboration & Innovation:

Partner with technical teams to identify automation opportunities

Work alongside leadership to prioritize AI initiatives with measurable ROI

Document standards, architecture, and implementation procedures

Participate in architecture discussions and continuous improvement initiatives

Research and prototype emerging AI technologies to keep Go West at the forefront of innovation

Qualifications

we require from you:
Must be local to Colorado apply
3+ years of experience developing automation solutions in a professional IT environment
Advanced PowerShell scripting experience
Strong experience building integrations using REST APIs and Microsoft Graph
Experience using Azure DevOps for source control, project management, and CI/CD pipelines
Experience using Git, branching strategies, pull requests, and modern source control practices
Required experience using Claude and Claude Code
Experience designing, deploying, and supporting solutions within Microsoft Azure
Strong understanding of cloud security best practices
Experience with Azure OpenAI and prompt engineering
Experience integrating AI solutions with Microsoft 365 (Teams, SharePoint, Outlook)
Experience with DLP policies and data governance
Background in business process automation or systems integration
Knowledge of security, compliance, and responsible AI practices
Experience troubleshooting complex automation and integration issues
Authorization to work in the United States
Preferred skills from you:
3+ years of MSP experience
Experience building AI agents and agentic workflows
Experience with Model Context Protocol (MCP)
Experience integrating LLMs into production workflows
Experience with vector databases and Retrieval Augmented Generation (RAG)
Experience with Azure AI Services, Azure OpenAI, or similar AI platforms
Experience with Python in addition to PowerShell
Experience with Microsoft Power Platform
Knowledge of containerization
Experience with infrastructure as code
Familiarity with Power BI and data visualization
Microsoft Certified: DevOps Engineer Expert
AI-related certifications or equivalent demonstrated experience
ITIL 4 Foundation Certification
Application deadline: 8/28/2026

Which skills does this role require?

AI EngineeringAutomationREST APIsMicrosoft GraphAzure DevOpsGitClaudePrompt EngineeringMicrosoft 365CI/CDSystems IntegrationData GovernanceCloud SecurityAutomation EngineeringLLMAzure FunctionsLogic AppsDLP PoliciesAutomation ScriptsCloud-nativeAPIPrototyping

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