About the role

What will you do at Gartner?

About Gartner

IT: Join a world-class team of innovative engineers dedicated to

building creative digital solutions that empower our colleagues and clients. At

Gartner IT, we drive organizational impact by delivering advanced technology

solutions that power Gartner’s growth. We foster a culture of continuous

innovation, value outcome-driven success, and believe that great ideas can come

from anyone. About this Role: Join our IT department as a Sr. Systems Engineer

specializing in L2 and L2+ support for the force.com platform. You’ll play a

critical role in ensuring system reliability, resolving complex technical issues

and supporting seamless operations for our business users.

What You’ll Do

Deliver advanced L2/L2+ technical production support for the force.com platform
in a 24 x 5 environment Troubleshoot and resolve escalated incidents, perform
root cause analysis and support integrations Collaborate with cross-functional
teams, document solutions and drive process improvements Performing minor code
fixes and deploy changes as needed is a plus What You’ll Need: Bachelor’s degree
in IT with 4–6 years hands-on production support experience Proficient with
Salesforce admin tools, data management, integration methods, Incident
Management, ServiceNow and JIRA Experience handling escalated technical issues
(L2/L2+) Familiarity with Co-Pilot and GenAI tools Excellent communication
skills; collaborative team player Good to have: Apttus CPQ/CLM platform support
experience is a plus Experience performing minor code fixes and deploying
solutions is a plus

Who You Are

Analytical problem-solver who thrives in
fast-paced environments, values collaboration and continuous improvement. What
you will get: Competitive compensation. Limitless growth and learning
opportunities. Ongoing mentorship and apprenticeship; Leadership courses,
development programs, technical courses, certification opportunities and more! A
collaborative and positive culture - join a diverse team of professionals that
are as smart and driven as you. A chance to make an impact – your work will
contribute directly to our strategy. Hybrid Work Environment - enjoy the
flexibility of working from home and the energy of collaborating with peers in
our dynamic offices. 20+ PTO days plus holidays and floating holidays in your
first year. Extensive medical, dental insurance and vision plan. 401K with
corporate match, immediate vesting. Health-and-wellness-related allowance
programs. Parental leave. Tuition reimbursement. Employee Stock Purchase Plan.
Employee Assistance Program. Gartner Gives Charity Match. And much more!
#LI-Hybrid #LI-TW1 Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders
who shape the world. Our mission relies on expert analysis and bold ideas to
deliver actionable, objective business and technology insights, helping
enterprise leaders and their teams succeed with their mission-critical
priorities. Since our founding in 1979, we’ve grown to 20,000 associates
globally who support over 13,000 client enterprises in ~90 countries and
territories. We do important, interesting and substantive work that matters.
That’s why we hire associates with the intellectual curiosity, energy and drive
to want to make a difference. The bar is unapologetically high. So is the impact
you can have here. What makes Gartner a great place to work? Our vast, virtually
untapped market potential offers limitless opportunities – opportunities that
may not even exist right now – for you to grow professionally and flourish
personally. How far you go is driven by your passion and performance. We hire
remarkable people who collaborate and win as a team. Together, our singular,
unifying goal is to deliver results for our clients. Our teams are inclusive and
composed of individuals from different geographies, cultures, religions,
ethnicities, races, genders, sexual orientations, abilities and generations. We
invest in great leaders who bring out the best in you and the company, enabling
us to multiply our impact and results. This is why, year after year, we are
recognized worldwide as a great place to work. Gartner is the world authority on
AI At Gartner, you’ll join a company at the very center of the AI revolution.
Gartner has proactive, objective guidance throughout clients’ AI journeys. We
set the standard for how organizations leverage artificial intelligence to drive
meaningful impact. You’ll have access to unmatched resources, expertise, and
technology, and play a key role in helping Gartner and our clients innovate and
grow as we leverage AI to transform business and technology landscapes. It’s an
exciting time to be at Gartner, with limitless opportunities to make a real
impact, grow your skills, and build a lasting, meaningful career in a field
that’s reshaping the way we operate. If you’re passionate about AI and want to
be part of a team that’s guiding the leaders who shape the world, Gartner is the
place for you. What do we offer? Gartner offers world-class benefits, highly
competitive compensation and disproportionate rewards for top performers. In our
hybrid work environment, we provide the flexibility and support for you to
thrive — working virtually when it's productive to do so and getting together
with colleagues in a vibrant community that is purposeful, engaging and
inspiring. Ready to grow your career with Gartner? Join us. Gartner believes in
fair and equitable pay. A reasonable estimate of the base salary range for this
role is 86,000 USD - 118,000 USD. Please note that actual salaries may vary
within the range, or be above or below the range, based on factors including,
but not limited to, education, training, experience, professional achievement,
business need, and location. In addition to base salary, employees will
participate in either an annual bonus plan based on company and individual
performance, or a role-based, uncapped sales incentive plan. Our talent
acquisition team will provide the specific opportunity on our bonus or incentive
programs to eligible candidates. We also offer market leading benefit programs
including generous PTO, a 401k match up to $7,200 per year, the opportunity to
purchase company stock at a discount, and more. The policy of Gartner is to
provide equal employment opportunities to all applicants and employees without
regard to race, color, creed, religion, sex, sexual orientation, gender
identity, marital status, citizenship status, age, national origin, ancestry,
disability, veteran status, or any other legally protected status and to seek to
advance the principles of equal employment opportunity. Gartner is committed to
being an Equal Opportunity Employer and offers opportunities to all job seekers,
including job seekers with disabilities. If you are a qualified individual with
a disability or a disabled veteran, you may request a reasonable accommodation
if you are unable or limited in your ability to use or access the Company’s
career webpage as a result of your disability. You may request reasonable
accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an
email to [email protected]. Job Requisition ID:109870 By
submitting your information and application, you confirm that you have read and
agree to the country or regional recruitment notice linked below applicable to
your place of residence. Gartner Applicant Privacy Link:
https://jobs.gartner.com/applicant-privacy-policy For efficient navigation
through the application, please only use the back button within the application,
not the back arrow within your browser. At Gartner, we guide the leaders who
shape the world. Over 13,000 client enterprises worldwide rely on Gartner for
actionable, objective business and technology insights. Our teams of thinkers
and doers know that staying curious is the best way to shape the future, for
ourselves and our clients. Our sustained success creates limitless opportunities
for you to grow professionally and flourish personally. We have a vast,
virtually untapped market potential ahead of us, providing you with an exciting
trajectory long into the future. How far you go is driven by your passion and
performance. In our hybrid work environment, we provide the flexibility and
support for you to thrive — working virtually when it's productive to do so and
getting together with colleagues in a vibrant community that is purposeful,
engaging and inspiring.

Which skills does this role require?

Force.comIncident ManagementTechnical supportRoot cause analysisApttus CLMCommunication skillsProblem-solvingL2 SupportRoot Cause AnalysisSystem ReliabilityIntegrationsIT SupportTechnical TroubleshootingSoftware DeploymentLLMs

Make your next move

Build a shortlist and prepare

Identify the requirements you can demonstrate, then choose examples from your work to discuss with the hiring team.

Build a focused shortlist before you applyCompare role requirements with your experience and give each application a clear reason.
Practice explaining your experience in an interviewRehearse your answers before meeting the hiring team.

Review the responsibilities and requirements before adding an opening to your shortlist.