About the role

What will you do at Dell Technologies?

Designated Support Engineer (DSE); Principal Engineer - AI Networking

At Dell Technologies, world-class service doesn’t end when a customer purchases

our innovative products. Our Technical Support team is there for them whenever

they need help – by phone or email, online and on social media. No matter how

complex the challenge, we rise to it. We answer questions about the

installation, operation, configuration, customization, and use of Dell

Technologies products. For critical matters, we use our systems to provide

remote diagnostic technical support. If there’s an issue with a customer’s

product, we’ll analyze it, identify the cause, recommend a solution, and

document the problem.

Join us to do the best work of your career and make a profound social impact as

a Technical Support Principal Engineer (DSE) on our DSE Product Services Team in

Tennessee.

What you’ll achieve

As a Designated Support Engineer (DSE); Principal Engineer for Networking, you

will be driving resolution for the customer’s networking technology environment.

Customers benefit from personalized support, coordinated service events,

proactive technical engagement, and streamlined problem resolution. You will

serve as a designated technical resource and trusted networking advisor for

assigned customers, developing a deep understanding of their network

architecture, configurations, operational requirements, and business-critical

environments. You will resolve complex networking issues in a fast-paced,

customer-critical environment, working on improving processes, standards, and

strategies to perfect our Support Services.

RESPONSIBILITIES

You will:

* Lead troubleshooting and root cause analysis of complex customer networking

issues using diagnostic tools, logs, telemetry, and advanced troubleshooting

techniques.

* Serve as the primary technical contact for customer networking escalations,

providing proactive recommendations on network health, lifecycle management,

performance, resiliency, and best practices.

* Develop deep expertise in assigned customer environments, including network

architecture, configurations, software/firmware levels, and critical business

workloads.

* Resolve complex Layer 1-3 networking issues across Dell Technologies

networking platforms, including switching, routing, VLANs, BGP, EVPN/VXLAN,

Ethernet, and InfiniBand technologies.

* Coordinate cross-functional teams and critical escalations, ensuring

effective communication, timely resolution, proactive risk identification,

and ongoing customer engagement through regular technical reviews.

QUALIFICATIONS

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s

what we are looking for with this role:

Essential Requirements

* 8 to 12 years of related experience in a professional networking, technical

support, network engineering, or similar technical role

* Dedication to quality customer service and active listening skills

* Refined communication skills, especially when translating highly complex

networking and technical issues to a non-technical audience

* Outstanding analytical and troubleshooting skills to resolve customer issues

efficiently in a timely manner

* Strong knowledge of enterprise and data center networking technologies,

including Ethernet switching and routing, TCP/IP, VLANs, LAG/MLAG, BGP,

EVPN/VXLAN, and Layer 1–3 troubleshooting

* Strong knowledge of network hardware, optics, transceivers, cabling,

firmware/software, and network operating systems

* Experience troubleshooting complex, large-scale, and business-critical

network environments

Desirable Requirements

* Bachelor’s degree or higher

* NVIDIA-Certified Professional: AI Networking (NCP-AIN) certification or

equivalent.

* CCNP, CCIE, or equivalent advanced networking certification

* Experience with Dell Networking, NVIDIA Spectrum-X Ethernet, NVIDIA

InfiniBand, SONiC, Cumulus Linux, NVOS, UFM, or similar data center

networking technologies

* Experience supporting large-scale AI/HPC networking environments, including

high-performance Ethernet and InfiniBand fabrics

* Knowledge of network automation, telemetry, monitoring, and diagnostic

technologies

* Experience working directly with strategic or enterprise customers in a

designated, dedicated, or high-touch technical support role

Compensation

Dell is committed to fair and equitable compensation practices. The salary range

for this position is $100,980 - $130,680

Benefits

and Perks of working at Dell Technologies

Your life. Your health. Supported by your benefits.

You can explore the overall

benefits experience that awaits you as a Dell Technologies team member — right

now at MyWellatDell.com

Which skills does this role require?

NetworkingTechnical supportTroubleshootingRoot cause analysisEthernetRoutingSwitchingBGPEVPN/VXLANInfiniBandNetwork architectureCustomer serviceCommunication skillsData center networkingFirmware managementTelemetryTechnical SupportDell TechnologiesVLANsEVPNVXLANSONiCCumulus LinuxNVIDIA Spectrum-XData CenterNetwork AutomationRoot Cause AnalysisCCNPCCIENCP-AINFirmwareHardwareOpticsTransceiversCablingHigh-Performance ComputingAI NetworkingStrategic Support

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