About the role

What will you do at ASM Research?

Federal Network Support Engineer to provide foundational technical

infrastructure and software services support for the Azure Core Networking team

within Government Cloud environments. This role will support 24x7 operations

(shift work) for critical networking infrastructure including ExpressRoute, VPN,

and core network services across secure federal facilities. Work hours are

1A-9:30A ET

Key Responsibilities

Operational Support
* Monitor capacity alerts and maintain ExpressRoute Direct port capacity for
Enterprise Route Direct customers
* Perform port provisioning and generate Network Design Templates (NDT) for
buildout activities
* Create seed files and execute post-build service configuration deployments
* Validate configuration settings before bringing services to production
* Support decom efforts for retiring network infrastructure
* Triage and escalate Livesite incidents, customer-reported issues, and
deployment incidents
Documentation & Knowledge Management
* Update knowledge base with troubleshooting guides and lessons learned from
incident resolution
* Contribute to PNAAS automation initiatives
* Document standard operating procedures for Tier 1 activities
* Maintain accurate records of configuration changes and deployment activities
Collaboration
* Coordinate with Microsoft’s partners (ATT, BT, Verizon, Equinix, etc.) for
partner capacity onboarding per business needs
* Escalate complex issues to Tier 1.5/2 support following established protocols

Minimum Qualifications

* HS Diploma or GED; Bachelor’s Degree in Information Technology, Computer
Science or a related field preferred or equivalent relevant experience.
* 2+ years of experience in network operations or technical support
Security Requirements
* Active Secret level clearance
* Able to obtain CJIS background check
Required Certifications (One or more)
* CompTIA Network+
* CompTIA Security+
* Azure AZ-900
Primary Job Specific Skills
* Basic understanding of networking fundamentals (TCP/IP, routing, switching)
* Familiarity with Microsoft Azure networking services preferred
* Experience with ticketing systems and incident management processes
* Strong troubleshooting and problem-solving abilities
* Excellent written and verbal communication skills
* Ability to work independently in a 24x7 operational environment
* Strong attention to detail and commitment to documentation standards
* Customer service orientation with ability to manage multiple priorities
Other Job Skills
* Knowledge of Microsoft Operating Systems and products that include Microsoft
Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft
Teams.
* Applies standard methodology, techniques, procedures and criteria.
* Ability to troubleshoot and resolve basic/routine system hardware, software
or networking related problems.
* Ability to communicate effectively, both orally and in writing and to
translate technical terminology into terms understandable to non-technical
employees.
* Strong customer service skills.
* Experience with cloud infrastructure, digital workspace, and storage
technology a plus.

Compensation

Ranges

Compensation

ranges for ASM Research positions vary depending on multiple

factors; including but not limited to, location, skill set, level of education,

certifications, client requirements, contract-specific affordability, government

clearance and investigation level, and years of experience. The compensation

displayed for this role is a general guideline based on these factors and is

unique to each role. Monetary compensation is one component of ASM's overall

compensation and benefits package for employees.

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex,

disability, age, sexual orientation or national origin are not and will not be

considered in any personnel or management decisions. We affirm our commitment to

these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is

done without regard to race, color, religion, sex, disability, or age. All

decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above

are representative of those which must be met by an employee to successfully

perform the primary functions of this job. (For example, "light office duties'

or "lifting up to 50 pounds" or "some travel" required.) Reasonable

accommodations may be made to enable individuals with qualifying disabilities,

who are otherwise qualified, to perform the primary functions.

Disclaimer

The preceding job description has been designed to indicate the general nature

and level of work performed by employees within this classification. It is not

designed to contain or be interpreted as a comprehensive inventory of all

duties, responsibilities and qualifications required of employees assigned to

this job.

Which skills does this role require?

ExpressRouteVPNNetwork ProvisioningTechnical DocumentationNetwork MonitoringAzure Core NetworkingGovernment CloudCompTIA Network+CompTIA Security+Secret ClearanceNetwork Design TemplatesPNAASWindows ServerMicrosoft TeamsCloud InfrastructureDigital WorkspaceStorage Technology

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