Cloud Operations Engineer I (Junior)

Cloud Operations Engineer I:

Cloud Operations Engineer I (Junior)

Reports to: CISO & Chief AI Officer (with day-to-day technical mentorship from the Senior Cloud Operations Engineer) Team: CloudOps (new team) Level: Entry–Early Career IC

Role summary

The Cloud Operations Engineer I supports the day-to-day health of Jumpmind's production cloud environment, building foundational operations skills while working closely with the Senior Cloud Operations Engineer. This is a hands-on, learning-forward role for someone early in their cloud/infrastructure career who wants to grow into a senior operations or SRE track.

Jumpmind expects this role to use AI tools as a standard part of daily work — from day one, you'll be encouraged to use AI to speed up troubleshooting, documentation, and scripting rather than doing everything by hand.

Day-to-day responsibilities

* Monitor dashboards and alerts for infrastructure health; triage and escalate anomalies

* Respond to first-line production alerts and incidents under guidance from the Senior Cloud Operations Engineer

* Execute routine patching and maintenance tasks on a defined schedule

* Assist with backup verification and disaster recovery test execution

* Apply pre-defined infrastructure changes (via existing Terraform/OpenTofu configs) under review

* Maintain and update runbooks and documentation as processes are learned and refined

* Track and report on basic cost/usage metrics to support FinOps reviews

* Help gather evidence for recurring compliance/audit requests (screenshots, config exports, access lists) under direction

* Shadow incident response and postmortems to build troubleshooting judgment

* Participate in an on-call rotation once ramped (typically after an initial training period)

* Use AI tools (e.g., Claude, ChatGPT, Copilot) to assist with troubleshooting, writing/updating runbooks, and drafting scripts, with senior review before anything touches production

* Help maintain and extend simple AI-driven automations built by the Senior Cloud Operations Engineer (e.g., alert triage bots, log-summary agents) under guidance

* Build comfort with AI-assisted workflows as a core operational skill, with growth expected toward independently building small automations/agents over time

Required qualifications

* 0–2 years of experience in IT operations, systems administration, helpdesk/NOC, or a related technical role (internships count)

* Basic understanding of cloud computing concepts (compute, storage, networking)

* Comfort working in a Linux command-line environment

* Eagerness to learn cloud platforms, IaC, and operational tooling

* Strong attention to detail and clear communication, especially during incidents

* Practical, hands-on experience using AI tools (e.g., ChatGPT, Claude, Copilot) for real technical tasks — not just casual/personal use

* Genuine interest in learning to build and use AI agents to automate repetitive work

Preferred qualifications

* Exposure to AWS (or another major cloud provider), even via coursework, certifications, or personal projects

* AWS Cloud Practitioner or equivalent certification (or actively pursuing one)

* Basic scripting experience (Python or Bash)

* Interest in security/compliance-adjacent work

* Any experience (even coursework or personal projects) building a simple AI agent, chatbot, or automation using an LLM API