Platform Solutions Engineer II

The Platform Solutions Engineer II will serve as the primary systems manager for

the Customer Relationship Management platform and corresponding applications.

This individual will be responsible for handling needs assessments and

cost/benefit analysis to align the technology of the company with their business

strategies. Individual will receive business needs from internal stakeholders,

solicit product and enhancement requirements from end users and must be able to

convert the requests from both into a workable solution which optimizes business

and end user value. This individual will also be responsible for overall system

design documentation and assisting in successful rollout of new features and

enhancements.

Position Accountabilities

* Facilitate and translate business requirements into technical requirements to

guide the implementation of new features, systems, and enhancements and

upgrades

* Work with vendors to ensure the system solution satisfies the business

requirements

* Meet with decision makers, systems owners, and end users to help identify

business, financial, and operations requirements and systems goals

* Act as technical focal point for the business in the presentation of the new

system/application to Atlantic Union’s Application and Architecture Review

Board

* Lead design sessions in prototyping new system or functionality for the

purpose of enhancing business processes, operations, and information process

flow; develop diagrams and flowcharts of system view – Technical maps

* Develop and maintain design documentation (data flow diagrams, workflows)

working across the organization for documenting integration points between

systems

* Provide systems analysis (e.g. creation of technical requirements, access

framework, data flow and operational process mapping, system testing)

expertise focusing on gap identification

* Improve systems and operational workflows by studying current practices and

designing modifications/enhancements

* Help identify control points in new systems designs and workflows and works

with customers to ensure the working environments are properly controlled

* Review and analyze the effectiveness and efficiency of existing systems and

develop strategies for improving or further leveraging these systems

* Provide ongoing support structure is in place, and the Roles and

Responsibilities

• are documented before an application or system is approved
• for production readiness and other impacted applications/systems are included
• in the assessment
• * Perform troubleshooting role in triage mode in alignment with the Problem and
• Incident Troubleshooting process.
• * Represent production changes to the Change Control Board complying with the
• requirements of this process
• * Represent project related system change efforts in Change Control Board Forum
• * Actively participate in and lead system and unit testing for modified and new
• systems and other post-implementation support
• * Responsible for handling needs assessments and cost/benefit analysis to align
• the technology of the company with their business strategies
• Organizational Relationship
• This position will report to the assigned functional leader.
• Position Qualifications
• Education Requirements
• * College diploma or university degree in the field of business administration,
• computer science, engineering, or management information systems or
• equivalent work experience
• * Minimum of 10+ years related work experience.
• Knowledge & Skills
• * Strong IT background with an understanding of banking operations, products,
• processes and procedures
• * Excellent analytical and creative problem-solving skills.
• * Excellent written and oral communication skills.
• * Ability to conduct research into systems issues and products as required.
• * Ability to communicate ideas in both technical and user-friendly language.
• * Highly self-motivated and directed along with strong critical thinking and
• engineering/re-engineering skills
• * Ability to effectively prioritize and execute tasks in a high-pressure
• environment and work though workflow analysis.
• * Experience working in a team-oriented, collaborative and customer-centric
• environment.
• * Familiarity with corporate security policies and managing user
• access/profiles
• Salary offered will be based on several factors including but not limited to
• education, work experience, certifications, etc. This position is also eligible
• to participate in either an applicable incentive compensation plan for the
• position or a discretionary profit sharing bonus program. General information
• on our comprehensive benefits package can be found by visiting
• https://www.atlanticunionbank.com/about/careers/benefits
• [https://www.atlanticunionbank.com/about/careers/benefits].
• We are proud to be an Equal Employment Opportunity employer. We maintain a
• drug-free workplace.